Assist in conducting primary and secondary research to collect relevant data on market trends, consumer behavior, and competitor analysis
Answer calls and respond to customer inquiries in a prompt and professional manner
Provide excellent customer service to our clients and build long-lasting relationships with customers
Accurately and efficiently process customer orders and maintain customer records
Work collaboratively with team members to identify and implement process improvements
Stay up-to-date with product and service offerings to provide accurate information to customers
Work with customers to resolve complaints and issues in a timely and effective manner
Meet and exceed established performance metrics
Assist in preparing reports and presentations to communicate research findings to clients
Collaborate with cross-functional teams to contribute to research strategies and project planning
Stay updated on industry trends, emerging technologies, and market research best practices
Support the team in managing research databases and resources
Ensure project tasks are completed within established timelines and meet quality standards

Requirements:

Excellent analytical skills and ability to work with data
Proficient in Microsoft Office Suite (Excel, PowerPoint, Word)
Strong written and verbal communication skills
Detail-oriented with strong organizational and time management abilities
A strong desire to provide exceptional customer service
At least 1 year of experience in a customer service role
Excellent verbal and written communication skills
Strong attention to detail and organizational skills
Able to prioritize and manage multiple tasks effectively
Proficiency in Microsoft Office
Self-motivated and able to work independently with minimal supervision
Ability to adapt to changing priorities and work effectively in a fast-paced environment
Familiarity with market research methodologies and tools is a plus.

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