• Manage operations of the health club
• Manage team members to ensure high motivation, provision of high quality service and ongoing development
• Drive the team to meet and exceed agreed revenue targets through a creative approach to delivering a dynamic fitness programme.
• Achieve the Health Club’s annual budget and be accountable for maintaining and operating within financial targets as well as net movement
• Manage customer feedback effectively to ensure continuous service and programme improvement
• Instil brand values and standards to maintain quality on a daily basis
• Liaise with other hotel departments
• Ensure customers and guests receive friendly and consistent personalised service from all team members
• Recruit, manage, train and develop the team
• Respond to audits to ensure continual improvement is achieved
• Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed
• Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests. *