About the job
Responsible to handle the office’s front desk operations and perform basic work related to customer service, clerical work and mail management.
Also it is the first contact for all the guests and visitors via telephone, emails and in person.
Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor’s arrival; maintains security and telecommunications system.
Must exhibit a professional, customer service attitude whereby their performance should give a positive impression of the company to outside callers.
Greet visitors in a professional manner.
Liaise and support the internal departments, by providing accurate information departmental mandates
Answer and direct incoming calls following proper phone procedures
Responsible to send requested items by courier
Communicate with customers, employees and other individuals to answer questions, disseminate or explain information, take orders and address complaints (if any)
Compile, copy, sort and file records of office activities, business transactions, and other activities
Operate office machines, such as photocopiers and scanners, and personal computers
Maintain and update, mailing, logs and database systems, either manually or using a computer
Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail
Deliver messages and run errands.

Requirements:
Minimum 1 – 2 years professional experience as front desk
Ability to work as part of a team
Excellent Customer Service Skills
Organised and Accurate
Adaptable to a multi-cultural environment
Excellent Communication & interpersonal skills
Ability to work independently & under pressure
Strong administrative skills with software knowledge (Word, Power Point, Excel,)
Attention to detail.
additional languages would be seen as an advantage.

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