Handles all guest interactions with the highest level of hospitality and professionalism during night, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
Interaction with guest will be in person and by phone.
Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room.
Resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Checks in/out guest in an efficient and friendly manner, using guest name whenever possible.
Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
Arranges reservations including dinner, airline car/limo spa, etc. as needed and coordinates reservations. Provides guest with an approved confirmation card for each booking.
Preferred Qualifications And Skills
Degree Holder, preferably in hotel & tourism management
1-3 years of experience in related field
Excellent command in English, Arabic is an advantage.
Note:
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Creating a successful CV (curriculum vitae) is crucial when applying for jobs or opportunities. A well-crafted CV can greatly increase your chances of landing interviews and ultimately securing the desired position. Here are some important facts to consider when creating a successful CV:
Clear and Concise Format: Keep your CV well-organized and easy to read. Use clear headings, bullet points, and a consistent font style and size. Limit your CV to 1-2 pages, especially if you're early in your career.
Contact Information: Include your full name, phone number, email address, and location (city and state/country). Make sure your contact information is up to date.
Personal Statement or Objective: A brief summary at the beginning of your CV can highlight your career goals and what you bring to the table. Tailor it to the specific job you're applying for.
Professional Experience: List your work history in reverse chronological order (most recent job first). Include the company name, your job title, dates of employment, and a description of your responsibilities and achievements. Use action verbs to showcase your accomplishments.
Education: Include your educational background, including degrees earned, institutions attended, graduation dates, and relevant coursework or honors. If you're a recent graduate, your education section may come before your work experience.
Skills: Highlight your relevant skills, both technical (e.g., programming languages, software tools) and soft (e.g., communication, leadership). Tailor your skills to match the requirements of the job.
Achievements and Accomplishments: Showcase specific achievements, such as awards, publications, projects, or certifications, that are relevant to the job you're applying for.
Keywords: Incorporate keywords from the job description into your CV. Many employers use applicant tracking systems (ATS) to screen CVs, and using relevant keywords can help your CV get noticed.
Quantify Achievements: Whenever possible, use metrics and numbers to quantify your achievements. For example, "Increased sales by 25% in Q4 2022" is more impactful than simply saying you improved sales.
Tailoring: Customize your CV for each job application. Highlight the experiences and skills most relevant to the specific role you're applying for.
Professional Appearance: Use a clean and professional layout. Avoid using overly creative fonts, colors, or graphics that might distract from the content.
Proofreading: Thoroughly proofread your CV to eliminate typos, grammatical errors, and inconsistencies. Consider asking a friend or mentor to review it as well.
References: You can include references or indicate that they are available upon request. However, it's generally not necessary to provide references on your CV unless explicitly asked.
Honesty: Be truthful in your CV. Exaggerating or providing false information can damage your credibility and chances of getting the job.
Continuous Updating: Regularly update your CV as you gain new experiences, skills, or achievements. This will ensure that you have an up-to-date document ready for any opportunity.
Remember, your CV is often the first impression employers have of you, so make sure it effectively showcases your qualifications, experiences, and potential contributions to the organization.