Overnight Front Desk Receptionist

Handles all guest interactions with the highest level of hospitality and professionalism during night, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
Interaction with guest will be in person and by phone.
Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room.
Resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Checks in/out guest in an efficient and friendly manner, using guest name whenever possible.
Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
Arranges reservations including dinner, airline car/limo spa, etc. as needed and coordinates reservations. Provides guest with an approved confirmation card for each booking.

Preferred Qualifications And Skills

Degree Holder, preferably in hotel & tourism management
1-3 years of experience in related field
Excellent command in English, Arabic is an advantage.

Note:
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Short Info

 
 
 

Run Spellchecker : How to Use Keywords in Your Resume

How to Use Keywords in Your Resume
ATS software is not always accurate. So when you’ve found the keywords to put on your resume, you need to include them clearly so that the ATS can read them.
Don’t: Embed resume keywords in images or use fancy fonts.
Do: Use standard fonts and avoid images in favor of plain text.

 

Run Spellchecker
Misspelled a word? The ATS might not know what you meant, and won’t count that keyword.
Always double check your spelling, and enlist a friend to help you proofread your resume and cover letter before you submit them.