MAIN PURPOSE
As a Cashier, you will be an ambassador of Loewe, and will strive to display ownership and accountability for your area of pride by handling cash/card payments, handling client data, processing returns, exchanges, and high value transactions while continuously ensuring compliance with all Loewe policies, procedures and standards.
GENERAL DUTIES AND RESPONSIBILITIES
Drive and achieve individual and team objectives and excite and instil passion and pride for the brand
Embody the brand image for customers and the store team and have a strong understanding of the brand DNA
Lead by example in demonstrating role model behaviour
Enhance customer service standards in store to ensure the best client journey
Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand
Process the sale in a confident and professional manner whilst maintaining the relationship with the client
Gather and collate the client’s CRM details to maintain the relationship
Ensure that the point of sale process is effective and efficient, providing an accurate and smooth process every time
Actively drive your product knowledge by keeping up to date with fashion trends, participating in in store training, updating yourself on all product lines and searching out relevant information on products
Have full ownership of cash/card handling and client data procedures, grey parallel market and data collection
Monitor the balance sheet and aim for no payment discrepancies by ensuring deposits, exports and potential outstanding payments are followed up
Ensure no crossovers, inversions and losses occur
Manage the queue system for payments and organize the clients accordingly
PROFILE AND EXPERIENCE
Cashier or Administrative experience
A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience
Analytical Mindset
Excellent personal presentation – a Loewe Brand Ambassador
Strong Business sense and results orientated
Service orientated
Methodical and organized
Can do, proactive and positive attitude
Empathetic and client centric
High level of self-confidence, drive and determination to succeed individually and as part of a team.
Note:
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