direct the daily operations of the customer service team
plan, prioritize and delegate work tasks to ensure proper functioning of the department
ensure the necessary resources and tools are available for quality customer service delivery.
review customer complaints track customer complaint resolution
handle complex and escalated customer service issues
co-ordinate and manage customer service projects and initiatives
oversee the achievement and maintenance of agreed customer service levels and standards.
Leadership Skills: Customer service managers will need to motivate the team, work with them to make sure they abide by all company policies and procedures. Problem-Solving Skills: You will have to solve customer issues, sometimes without seeing the actual problem first hand. • At least 2 to 3 years related work and previous management experience with a reputable Courier company or related. GCC experience is an advantage.
• Process and customer-focused with strong interpersonal skills.
• Proven experience in solving complex problems and coming up with viable solutions under extreme pressure.
• Excellent computer skills, including proficiency In MS Office. *supervisory skills *Must be able to handle pressure *Should be able to do multi task
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