Manage large amounts of inbound and outbound calls in a timely manner, logging the customer request, complaints, troubleshoot.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Follow communication “scripts” when handling different topics.
Function as an intermediary between the client, the Operations team and the end user in order to co-ordinate the satisfactory fulfillment of the customer (viz. end user) request by the company providing a first level response.
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Due to continuous economic slums the economies of the world remain under stress for most of the time during last few years. But in some parts of the world economic activities get boosted due to various reasons. Middle Eastern countries especially the United Arab Emeritus is that part of the world where economic activities get boosted. This huge boost created a big demand of skilled workers in those areas and the people around the globe get attracted toward these countries.
Furthermore, many industrial giants pinpoint this area as their business land which catalyzes the economic activities in this part of the world. In the result a flood of vacant post with handsome salaries has been noticed in this part of the world. Taking in view the above discussion it gets clear that a large number of people could build their career in this part of the world easily.