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Confidential Company - Dubai, UAE
A healthy concept casual dining restaurant in Dubai, UAE requires an Assistant Restaurant Manager to assist in the floor operations.
Job Profile:
To assist and ensure proper training and supervision of all the personnel, to deliver prompt, courteous service in a manner that compiles with Food and Beverage standards and company policies and procedures.
Primary Responsibilities:
•Be passionate about customer service with the capability of delivering amazing hospitality to our guests.
•Responsible to train line staff and conduct comprehensive training.
•To be present at all times during normal and peak hours operation.
•Responsible to retain service standards in accordance with established policies and procedures.
•Increase the level of guest satisfaction by delivery of an improved product through team member’s development, job engineering and quality image.
•Responsible for exceeding expectations of guest satisfaction by implementing and monitoring innovative and creative service skills.
•Ensure that guests receive the highest possible level of service to maintain overall satisfaction on a consistent basis.
•Responsible to evaluate, respond to and take necessary action regarding guest comments related to the restaurant.
•Build and maintain healthy guest relations with regulars and new visitors to the restaurant.
•Responsible for the set-up of the outlet with set standards of performance.
•Establish and maintain an efficient restaurant operation with an emphasis on a timely, productive and quality service.
•Maintain standards of Food and Beverage quality as per established standards, policies and procedures.
•Foster positive thinking and motivation within the outlet.
•Adherence to stock control and par stocks of Food and Beverage and of equipment (controlling costs)
•Manage and control equipments and assets
•Effective liaison with outsourced parties, stewarding and housekeeping staff.
•Good knowledge of related software, (Micros, Respack) and to set up cross training for all the staff.
•Be aware of all procedures and goals for Personal and Training activities.
•Maximize revenue through sales and increase the revenue through up-selling, effective training and motivational techniques.
•Responsible for the training of all restaurant team members to ensure consistent and high quality standards, discipline and build up high team morale.
•Assign areas of responsibility to operational staff.
•Conduct performance evaluation of line staff.
•Concern for team members and address their problems.
•Prepare the daily/weekly/monthly roster in co-ordination with the Operations and Kitchen team.
•Be fully aware of the restaurant licensing regulations, health and safety procedures and to follow them and ensure that all team members are fully trained.
•Understand and explain financial reports related to the restaurant revenue.
•Contribute to the profitability and guest patronage.
•Conduct daily team members communication meetings.
•Work in cooperation with the Executive Chef on menus and promotions
•Plan, organize and execute ‘group events’, parties, ‘festive events’ at the restaurant. Ensure success, profitability and guest satisfaction is achieved during these events.
Skills and Qualifications:
•Degree / Diploma in Hospitality Management.
•Minimum 3 years experience in FandB Operations leadership role
•be able to speak, read and write English. Additional languages will be preferred.
•Must have knowledge of dining room and service procedures and functions.
•Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
•Be able to work in a standing position for long periods of time
•Be able to work in a fast paced environment.
•Be able to manage multiple tasks simultaneously.
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Tip
Use the job ad to find out which skills to list on your resume. Employers always list the skills and abilities they want in the job description.
Software Skills
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A balding salesman shows a car to a man and women in his showroom
Communication skills are vital in retail.
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