Assistant Manager (CRM)

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Assist the Manager (Reservation Event and Marketing Manager) in the supervision of all activities pertaining to the Reservations Department ‎in order to achieve the department’s highest efficiency and productivity. Manage a team of 4-5 reservation agents.
This is a hands-on role that will maximize revenue opportunities in the area of individual and group reservations. Demonstrate meticulous planning, accurate data capturing and team coordination to guarantee success in the operational and functional management of the RESPAK reservation system.

Primary Responsibilities:
• Be passionate about customer service with the capability of delivering amazing ‎hospitality to our guests.‎
• Prepare and implement SOP’s for the restaurant reservation system and database management
• Establish policies, procedures and schedules for the daily reservations and events at the restaurant.
• Prepare and implement SOP’s for guest Data collection and must upload accurate data in Respak
• Must use RESPAK reservation system to take reservations. Ensure that sms/email confirmation has reached the guest
• Monitor calls on a daily basis – capture data on number of calls received, responded, voicemail, missed calls, etc.
• Establish the reservation team roster according to the call traffic and ensure that the reservation lines are attended at all times during scheduled hours and that sufficient staffing is present to meet the daily business demands.
• Monitor the guest database – perch profiles
• Liaise with operations team to set up guest status such as – call set up, guest history, regular guest, VIP guest, guest ranking by number if visits, guest ranking by amount spend etc.

Skills and Qualifications:‎
• Minimum Bachelor degree (in Marketing/PR preferred)
• 2-3 yrs. Experience as team leader in FandB/restaurant reservations
• Must know RESPAK reservation system
• Articulate planning and organizing skills
• Excellent in communication skills
• People skills – cultural awareness, willingness to help/approachability, positive outlook




 

Short Info

  • Published:10 years ago
  • Company:Benvenuti
  • Location:Dubai,UAE
 
 
 

Keyword Stuffing : Resume Keyword Practices to Avoid

Resume Keyword Practices to Avoid
We’ve established that using resume keywords throughout your application boosts your chances of a human hiring manager seeing it.
However, be careful not to overdo it.
Packing your resume full of keywords is almost as bad as not including any at all.
Don’t forget that a real person will (hopefully) see your resume at some point. So use natural language that engages that person.
Tip
Make sure you balance hard skills vs soft skills on your resume to show you’re a rounded candidate.
Otherwise, they’ll think you’re either a bad writer — which indicates your communication skills aren’t good — or assume you’re trying to beat the ATS, making you seem dishonest.

 

Keyword Stuffing
Keyword stuffing refers to using the same keyword again and again in an unnatural way to get your resume past the ATS.
People engage in keyword stuffing because some ATS software gives applications a higher ranking when it detects a keyword is used more. For instance, an ATS might assign a higher score to a candidate who mentions “search engine optimization” six times over one who mentions it three times.
Here’s an example of how one applicant tried to stuff the keyword “customer satisfaction” in their resume:

 

Boosted customer satisfaction by 47% by implementing customer satisfaction methods as part of company-wide effort to increase customer satisfaction rates.

Trained 7 new staff members in all aspects of housekeeping, ensuring that they meet health and safety standards 

An applicant stuffs the keyword “customer satisfaction” on their resume.
See how extreme this is?
This technique might get your resume past the ATS, but will immediately turn off the hiring manager — ruining your chances of getting hired.