A well-known hotel on Sheikh Zayed Road is looking for a talented, young and dynamic candidate for the position of Reservation Agent. The main duty is to give answers to enquiries by clients. He/She has the responsibility to advise the clients accordingly regarding bookings and reservations. It will be the duty to assist customers in obtaining booking or operating self service equipment. He/She has to ensure that they secure whatever services they are in need of. It will be the responsibility to make sure that clients have access to various services without any problem. He/She has the duty to get the information about areas of interest in order to target more clients in particular seasons. He/She has the duty to help the clients to fill in reservation forms. He/She should have knowledge about the online booking websites i.e. FIT, B2B, B2C, extranets, etc. Candidates only from hotel back ground with knowledge of opera will be preferred first.
Resume Keyword Practices to Avoid
We’ve established that using resume keywords throughout your application boosts your chances of a human hiring manager seeing it.
However, be careful not to overdo it.
Packing your resume full of keywords is almost as bad as not including any at all.
Don’t forget that a real person will (hopefully) see your resume at some point. So use natural language that engages that person.
Tip
Make sure you balance hard skills vs soft skills on your resume to show you’re a rounded candidate.
Otherwise, they’ll think you’re either a bad writer — which indicates your communication skills aren’t good — or assume you’re trying to beat the ATS, making you seem dishonest.
Keyword Stuffing
Keyword stuffing refers to using the same keyword again and again in an unnatural way to get your resume past the ATS.
People engage in keyword stuffing because some ATS software gives applications a higher ranking when it detects a keyword is used more. For instance, an ATS might assign a higher score to a candidate who mentions “search engine optimization” six times over one who mentions it three times.
Here’s an example of how one applicant tried to stuff the keyword “customer satisfaction” in their resume:
Boosted customer satisfaction by 47% by implementing customer satisfaction methods as part of company-wide effort to increase customer satisfaction rates.
Trained 7 new staff members in all aspects of housekeeping, ensuring that they meet health and safety standards
An applicant stuffs the keyword “customer satisfaction” on their resume.
See how extreme this is?
This technique might get your resume past the ATS, but will immediately turn off the hiring manager — ruining your chances of getting hired.