* Confer with customers by telephone to provide information about products or services, take bookings for shipments/collection, or obtain details of complaints.
*Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
*Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
*Greet customers warmly and ascertain problem or reason for calling.
*Attempt to persuade customer to reconsider cancellation.
*Provide quality customer service on every call.
*Communicate clearly and effectively with customers.
*Promote good listening skills.
*Manage length of calls.
• At least 1 to 2 years related work and previous management experience with a reputable Courier company or related. GCC experience is an advantage.
• Process and customer-focused with strong interpersonal skills.
• Proven experience in solving complex problems and coming up with viable solutions under extreme pressure.
• Excellent computer skills, including proficiency In MS Office. Good with systems and a fast learner. *Must be able to handle pressure *Should be able to do multi task - clerical works.