* Confer with customers by telephone to provide information about products or services, take bookings for shipments/collection, or obtain details of complaints.
*Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
*Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
*Greet customers warmly and ascertain problem or reason for calling.
*Attempt to persuade customer to reconsider cancellation.
*Provide quality customer service on every call.
*Communicate clearly and effectively with customers.
*Promote good listening skills.
*Manage length of calls.
• At least 1 to 2 years related work and previous management experience with a reputable Courier company or related. GCC experience is an advantage.
• Process and customer-focused with strong interpersonal skills.
• Proven experience in solving complex problems and coming up with viable solutions under extreme pressure.
• Excellent computer skills, including proficiency In MS Office. Good with systems and a fast learner. *Must be able to handle pressure *Should be able to do multi task - clerical works.
Crafting an effective CV is imperative in today's fiercely competitive job market. To elevate your CV to the next level, here are essential do's and don'ts:
1. Conciseness is Key: Ensure clarity and organization, emphasizing key achievements concisely.
2. Readability Matters: Opt for a clean, black-and-white format to facilitate easy electronic reading.
3. Include a Short Summary: Introduce yourself briefly, highlighting key skills and career goals.
4. Detail Personal Information: Provide essential personal information, including ID, contact details, city, and a professional photo for a personal touch.
5. Chronological Work History: Clearly outline your work history, including positions, companies, and dates, along with reasons for leaving.
6. Educational Background: Keep this section concise, consider its placement, and optionally include references.
7. Reference Inclusion: List references with permission, enhancing the credibility of your application.
8. Professional Formats: Use Word or PDF formats, avoid scanned copies, and ensure a well-structured document.
9. Tailor to the Job: Customize your CV for each application, aligning skills and experiences with specific job requirements.
1. Excessive Length: Keep your CV focused on relevant achievements, resisting the urge to make it overly long.
2. Inappropriate Photos: Utilize clear, professional photos without distractions, such as battery percentages in screenshots.
3. Colorful Fonts and Emojis: Stick to a professional black-and-white palette to maintain a business-like tone.
4. Oversharing Personal Information: Limit personal details to the essentials, avoiding unnecessary information.
5. Unexplained Employment Gaps: Briefly explain any gaps in employment to demonstrate transparency.
6. Generic Objectives: Tailor your career goals to the specific position, showcasing genuine interest.
By adhering to these guidelines, you can create a CV that not only showcases your professionalism but also positions you as a well-prepared candidate, leaving a lasting impression on potential employers.