JOB PROFILE – PR Coordinator cum Trainer
1.To interact directly with customers via: social media & phone.
2. All queries to be responded to efficiently and informatively, with polite language in English or Arabic.
3.Any complaints from customers to be immediately shared with the Management on 24/7 basis.
4.Product complaints to be recorded in system.
5.Reviewing all posts and comments shared by customers on social media, liking posts and providing positive compliments to customers, or answering any questions.
6.Any correspondence via phone or social media (“offline” sales) must give correct pricing and product information to customers. Processing all orders as per company procedure & coordination with customers.
7.To provide friendly follow ups with all customers who have made recent purchases via social media/phone. Input feedback into our internal database / dashboard system, also inquire as to how they came to know of the product.
8.Translations into Arabic for social media and marketing needs (i.e. captions).
9.Providing weekly reports of all correspondences with customers. Any inquires that cannot be answered, can be passed onto the respective person in another department
10.Providing sales reports – summary of order, who the customer is, and also noting the follow up was completed.
11.To gain and maintain the positive reputation of the company.
12.Will be involved in events, media publications (print/online), press releases, newsletters, website content, blogs/forums and social media posts. Any proposals or collaborations to be contact PR.
13.Image management for boutique, sales staff and overall etiquette.
14.Monitoring online presence of brand (forums/social media), and also providing creative strategies including blogger research and finding the right people and events to collaborate with.
15.Follow up with all high spending customers is a MUST. Including both “offline” and in boutique orders. Follow-up reports to be submitted to upper management through weekly reports of any big purchases made in boutiques and also from boutiques.
16.Contacting and arranging blogger visits to boutiques via online/phone correspondence and also interact with bloggers in person at boutique and events. To be present during blogger visits at boutiques and prepare gifts. Also follow up to ensure that full coverage is shared on their social media pages.
17.VIP customers who purchase online or are regulars at TSOD Boutiques are also to be contacted by for friendly follow-ups after purchases. Any new product launches and events to be shared to VIP customers via email or phone call.
18.To monitor Staff grooming and uniforms and addressing any kind of staff behavior to Brand Head and Management.
19.To supervise Boutique cleanliness, display products, furniture and sending all report and customer complaint if any to the Brand Head and management.
20.To interview the candidates for TSOD brand, give them the required product training and staff knowledge on product/brand to be also monitored and testing appraisals, monthly training and visual merchandising.
21.To supervise the engraving requests, attendance, lateness, sickness and holiday policies, rota and time sheet.
22.To be in direct communication with shop in charge and area managers and all other boutique in charge, correspond with GCC retailers and Mall Management for marketing needs and be involved with their upcoming events.
23.To maintain/verify the checklists handled by Supervisors. Submit weekly reports of Showroom visit to the Management.