Job Summary

To manage the HVAC service operations of the company. This includes overseeing the daily dispatching, efficiencies, and scheduling, planning, time estimates of all the field service technicians.
Overseeing the Quality Control, the enforcement of ISO standards, International Certifications of Safety and Health, reporting of all field operational actions.
Quantifying missed opportunities due to team member’s inexperience, training, retaining good team members and replacing non growing members.
Able to perform checks on all technical work of the field team, securing all projects are up to our quality standards through visual inspections project by project. Providing direction for all field teams on the technical failures and fixes project by project.
Responsible to coach technicians and makes sure that they are properly trained.
Take the lead on customer relations, reviewing maintenance agreements, and interaction with the other managers in relation to achieving the common goal.
Planning with sales manager targets and team fulfillment hand in hand to ensure alignment of future pipeline with field delivery and capacity.
Secure 5/5 feedback from client on every project performed for the company.
Liaise with Suppliers to get the best deals and to create a LC for long-term relationship. Selecting all clients as per the ISO 9001 Standards.
The Operations Leader is expected to handle all aspects of the service department and to ensure its continued profitability and growth.

Responsibilities
Manage and develop the staff, which includes training, disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance and directing work assignments to ensure effective use of resources and customer satisfaction.

Solid knowledge of ISO certifications.

Solid knowledge of OSHAD AND ASHRAE International certifications.

Knowledge of NADCA Certifications.

Monitors dispatching operation to ensure that all work is distributed evenly and appropriately to technicians based on workload, technician availability, technician expertise and priority of need

Resolves customer issues and complaints to ensure customer satisfaction.

Ensures that materials and equipment are ordered and dispensed for scheduled jobs, on time and on budget.

Generates reports and measures of departmental operations as well as records all inventory, tools and vehicles and reviews report with management on a weekly basis.

Oversees facility and equipment maintenance, ensuring that assets are protected and controlled. Maintains an organized, clean and safe work area as per the company’s international certifications.

Manages daily service center operations to ensure that proper procedures and guidelines are in place and followed for the provision of quality installations and services.

Reviews technicians’ work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity.

Generate sales leads, and promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/works.

Key Performance Indicators (KPIs)

Well groomed, neat appearance might require uniform dress code commitment.
Excellent customer service skills with a desire to exceed customer expectations.
SOLID Knowledge of HVAC repairs, maintenance, and installation technique
Excellent critical thinking and problem-solving ability.
Excellent physical condition and flexibility to work long shifts, night shifts, morning shifts and to supervise field teams at all times.
Possess the ability to inspire and motivate growth in our team members.
Able to perform in a startup environment
Ready to perform multiple roles to grow the company and help build the teams around the solutions offered.

Desired Profile

3 to 5 years HVAC service management related experience or an equivalent combination of education and experience.
Strong communication and organizational skills including managing priorities and multitasking.
Typing capability and knowledge of MS office is a must.
Great communication skills to be able to manage the reporting to the leadership team.
A solid network of suppliers in the industry.
Able to speak the same language as the technicians.
Able to mentor and motivate less capable team members.
English language skills and Arabic is a plus.
Reliable and punctual with a positive attitude.
Excellent verbal and written communication skills; and strong conflict management skills.

Customer service experience and in-depth knowledge of customer service principles and practices.
DRIVING LICENSE UAE IS A MUST- ONLY CANDIDATES WITH DRIVING LICENSE.