1. To greet smile and welcome all guests to the hotel.
2. To provide an efficient and friendly check-in and check-out according to company standards.
3. To handle guest requests ensuring that all matters are dealt with efficiently and promptly taking preference over administrative tasks.
4. To inform all relevant departments regarding special guest requests.
5. To ensure that returning guests are welcomed back to the hotel and guest preferences and special requests are communicated to all concerned departments to ensure guest satisfaction.
6. To be fully aware of hotel room rates, availability, promotions, services and facilities.
7. To take reservations for accommodation according to company policy.
8. To be aware of specific daily functions and events as detailed in the forecasts, in order to deal efficiently with guest enquiries.
9. To liaise with the Team Leader-Front Desk and Housekeeping to ensure an efficient supply of guest rooms.
. To ensure that telephones are answered quickly and efficiently following company standards.
. To inform guests of the facilities within the hotel. To promote the Food and Beverage outlets to increase internal revenue, provide guests with details on local information and activities as required.
. To carry out a thorough shift handover at the beginning and end of each shift and to check that all items requiring attention are detailed in the Reception logbook and isigned once completed.
. To ensure that all guest and internal messages are relayed promptly and accurately.
. To keep the Front office management informed of any faults or complaints reported.
. Demonstrates the-Service Excellence Basics.
. Keeps updated with all new trends in hotel services as well as relevant local and international laws and new products in the market.
HR Responsibilities:
. Attends all hotel trainings as required.
. Adheres to all HR and hotel policies and procedures.
. Continually strives to improve self; knowledge and skills.
Financial Responsibilities:
. To be fully aware of the hotels selling status in order to maximize room occupancy, average room rates and additional revenue.
. To act efficiently as a general cashier as per company standards.
. To accept cash, approved credit cards, travelers cheques and foreign currency following set guide lines and polices laid out in the company standards.
. To be responsible for a cashiering float in accordance with company procedure and to inform any overage/shortage to the Team Leader – Front Desk/Duty Manager.
. Actively participates in energy saving and recycling initiatives.
General Responsibilities:
. Attends departmental meetings and daily briefings as required.
. Ensures that the appropriate standards of conduct, dress, hygiene, uniform and appearance are maintained at all times.
. Strictly adheres to the hotels Policy on Confidentiality and Ethics.
. Actively participates in all EHSMS requirements.
. To carry out any additional tasks and projects as requested by the Front Office Manager.
Crafting an effective CV is imperative in today's fiercely competitive job market. To elevate your CV to the next level, here are essential do's and don'ts:
1. Conciseness is Key: Ensure clarity and organization, emphasizing key achievements concisely.
2. Readability Matters: Opt for a clean, black-and-white format to facilitate easy electronic reading.
3. Include a Short Summary: Introduce yourself briefly, highlighting key skills and career goals.
4. Detail Personal Information: Provide essential personal information, including ID, contact details, city, and a professional photo for a personal touch.
5. Chronological Work History: Clearly outline your work history, including positions, companies, and dates, along with reasons for leaving.
6. Educational Background: Keep this section concise, consider its placement, and optionally include references.
7. Reference Inclusion: List references with permission, enhancing the credibility of your application.
8. Professional Formats: Use Word or PDF formats, avoid scanned copies, and ensure a well-structured document.
9. Tailor to the Job: Customize your CV for each application, aligning skills and experiences with specific job requirements.
1. Excessive Length: Keep your CV focused on relevant achievements, resisting the urge to make it overly long.
2. Inappropriate Photos: Utilize clear, professional photos without distractions, such as battery percentages in screenshots.
3. Colorful Fonts and Emojis: Stick to a professional black-and-white palette to maintain a business-like tone.
4. Oversharing Personal Information: Limit personal details to the essentials, avoiding unnecessary information.
5. Unexplained Employment Gaps: Briefly explain any gaps in employment to demonstrate transparency.
6. Generic Objectives: Tailor your career goals to the specific position, showcasing genuine interest.
By adhering to these guidelines, you can create a CV that not only showcases your professionalism but also positions you as a well-prepared candidate, leaving a lasting impression on potential employers.