Customer Service Coordinator

Job Summary:
1.Customer Experience Measurement through telephonic contact and field surveys. Diagnosing concern, assigning correction, follow up for root cause analysis, corrective action, and preventive action, related process improvisation. Arrange periodic review meetings with concerned process Team and Process Owner to monitor progress. Contact Customer after the concern is attended, to ascertain satisfaction under personal visit to customers to identify areas where real value can be added and work on the implementation of same with the cooperation of teams within the company.
2. Market Survey, Analysis and Knowledge sharing.
3. Reactivate lost customers,4 Nurture customer relationship
Experience:
Up to 5 years of Product and Services marketing and sales experience in the commercial vehicles, construction industry and machinery division of a dealer. Experience of account relationship development Photo-shop skill and Photography .and maintenance. Should have planned and delivered strategic and tactical brand promotions. Knowledge and proficiency in social media marketing, digital marketing. Knowledge of Media and media management.
Skills :
Computer Skills in MS Office; Advance Excel Skills. Good Analytical, Business Presentation & Communication Skills.
Pleasing Personality, Clarity of Voice for telephonic contact and survey of customers, Self-disciplined, positive attitude, team player. Passionate about enhancing customer value; excelling quality. Target Orientation
Language:
English, Hindi (R, W, S)-Essential.
Urdu, Arabic-Desired
UAE driving license: Essential
We prefer only MALE candidates for this position with UAE driving license and locally available for interview.

Best practices can make a positive impact on the workplace.

Following these best practices can help you be successful in your job and make a positive impact on the workplace.

• Be clear about your expectations. At the beginning of a new job, it's important to have a clear understanding of your role and responsibilities. This will help you set realistic goals and expectations, and it will also help you avoid any surprises down the road.

• Be proactive. Don't wait for things to come to you. Take initiative and look for ways to contribute to your team and the company. This will show your employer that you're a valuable asset.

• Be a team player. Be willing to help out your colleagues and be supportive of their efforts. This will create a positive work environment and make you more approachable.

• Be communicative. Communicate effectively with your colleagues, your manager, and your customers. This will help you build relationships and get your work done efficiently.

• Be professional. Dress and act professionally at all times. This will show your employer that you're serious about your job and that you're a good fit for the company culture.

• Be positive. A positive attitude can go a long way in the workplace. It will make you more enjoyable to work with and it will help you stay motivated even when things get tough.

Here are some additional best practices that can help you boost morale and engagement in the workplace:

• Recognize accomplishments. When someone does a good job, be sure to let them know. This will show them that you appreciate their efforts and it will motivate them to continue doing their best.

• Prioritize learning. Encourage employees to learn new skills and stay up-to-date on industry trends. This will help them grow in their careers and it will make them more valuable to the company.

• Open communication channels. Make sure there are open lines of communication between employees and management. This will help to build trust and rapport, and it will also make it easier to resolve any problems that arise.

• Make yourself helpful. Be willing to help out your colleagues, even if it's not your job. This will show that you're a team player and that you're willing to go the extra mile.

• Don't be afraid to speak up. If you have an idea or a suggestion, don't be afraid to share it. This shows that you're engaged and that you're willing to contribute to the company.

Short Info

Best practices can make a positive impact on the workplace.

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