We are looking for a Customer Service Executives to work with us in Dubai and Abu Dhabi.
Below mentioned job responsibilities for the role.
1. 1. Complete documentation check and verification as per the standards and guidelines set by BLS and/or Embassies.
2. Answering queries of applicants/Customers.
3. Promotion of Value Added Services
4. Communicating with the customers in a polite and helpful manner.
5. Timely issuance of token for Value Added Services/Submission accordingly.
6. Form Filling of the applications as per the requirement.
7. Constantly updating self on the updates set by Embassy
8. Fast typing to ensure the waiting time is less
9. Reconfirms the validity of the passport, visa, and category applied for and photographs even after the verification done by the service desk at the reception.
10. Responsible for complete data entry with no errors.
11. Accepts charges in cash and issue receipts without fail.
12. Explains post submission procedure to the applicant and informing them how to track his/her application
13. Make a final check on the application by verifying all the important details and assure that there are no mistakes.
14. Attach category wise file reference barcode stickers on the application form and back of the passport.
15. Tagging of the application by colour coding as required.
16. Tallying and accounting of day end cash.
Skills Required
1. Good Communication and interpersonal skills
2. Ability to interact with people
3. Good typing skills in the computer system.
4. Should be flexible in working location and working hours.
Should be a Graduate in any Discipline.
5. Should have a valid residence visa in UAE. Also flexible in working hours.
Sales Skills for the Workplace
There are some retail sales skills that aren’t usually listed on a resume, but are still important for sales employees. Ensure you have these five skills to achieve success in sales.
Diplomacy
Unfortunately, sales associates have a bad reputation due to marketing tactics like spam emails and robocalls. As a result, you sometimes have to deal with customers who are angry before you’ve even said anything.
An elderly lady watches as her husband pays for the groceries
An outgoing personality helps keep clients happy.
You need diplomatic skills to respond appropriately to customers who want to take out their own troubles on you. Sometimes, you can make a sale despite their initial unwillingness to engage with you by being diplomatic.