Key Responsibilities:
• To respond to many incoming calls and emails, ensuring these are dealt with in a prompt and efficient manner, meeting the requirements of the department, and company’s commitment to the customer.
• Ensure that Customer Purchase Orders are entered promptly and accurately and order acknowledgements issued within 2 working days.
• Ensure that timely updates are given to customers and sales teams, in terms of order status and so on.
• To investigate and resolve price / shipping / credit term related queries, also ensuring actions are put into place to prevent further queries.
• To progress orders and expedite product. Co-ordination of Customer Purchase orders in a proactive manner.
• To check delivery time issues with materials planning and communicate delivery times to the customers.
• To liaise with the Distribution centers / Plants / ME Logistics Team to ensure customer orders are dispatched and delivered in accordance with customer requirements.
• Contribute actively in achieving the monthly/yearly sales target for the assigned portfolio.
• Proactively participate in local projects aiming at improving order management and customer satisfaction.
Skills:
• Advanced analytical skills.
• Extended knowledge in English language is mandatory.
• Ability to speak Arabic is an advantage but not essential
• 5 years’ experience or more with in export order management highly desirable.
• Must be able to manage multiple tasks across the EMEA region.