Deliver first-level support to customers, in line with flowerbazar.ae brand values and defined Slas, in order to successfully resolve customer issues/ complaints.
Provide comprehensive and knowledgeable information and service to customers regarding retail and market place products and services in order to maintain positive customer satisfaction levels.
Communicate with customers clearly, with a high-level of proficiency in customer-handling in order to positively present the flowerbazar.ae brand and its products and services.
Correctly log tickets or activity codes appropriate to the customer issue/query in order to ensure correct assignment of tickets to relevant resolver group and clearly provide the call drivers to management for further resolution/analysis.
Adhere to defined Slas, time-keeping on the job and timely issue resolution in order to effectively deliver on end to end solution management.
Contribute to process improvements by suggesting alternative solution and highlighting challenges in order for the Team Leader/management to investigate and possibly improve problem-resolution methods.
Provides input regarding improvements in processes and methods within the team/unit.
Basic Qualifications
– Arabic – English Speaker
– Minimum 2 years of customer service or contact centre experience.
– Frontline customer service experience.
– Preferred Qualifications
Communicating Effectively
– Team Work
– Passion (for excellence & delivery)
– Technical Expertise & Professional Expertise
– Organizational Alignment
Industry
Computer Software Information Technology and Services Internet
Employment Type
Full-time
Job Functions
Information Technology.
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