Welcomes customers by greeting them; offering them assistance.
Directs customers by escorting them to racks and counters; suggesting items.
Advises customers by providing information on products.
Helps customer make selections by building customer confidence; offering suggestions and opinions.
Documents sale by creating or updating customer profile records.
Processes payments by totaling purchases; processing checks, cash, and store or other credit cards.
Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
Contributes to team effort by accomplishing related results as needed.
Sales Skills for the Workplace
There are some retail sales skills that aren’t usually listed on a resume, but are still important for sales employees. Ensure you have these five skills to achieve success in sales.
Interpersonal skills
Sales jobs require a lot of human interaction, whether it’s face-to-face, online, or over the phone.
If you’re naturally outgoing and and have good interpersonal skills, you’ll excel at sales.
There’s nothing wrong with being introverted, but introversion isn’t the best quality in a sales employee.
If continually meeting and talking with strangers drains your energy, or if you find yourself regularly stumbling over your words or accidentally making the person you’re speaking with feel uncomfortable, sales might not be the best line of work for you