We are looking for Call Center Representatives for an expanding company in Dubai. You will responsible for the liaison between our company and its current and potential clients. You will interact by telephone with clients to provide information on the Company’s services, collect information on the client’s requirements, sell services and conduct follow-up calls.
Job
Minimum graduate or equivalent required
Manage incoming calls and customers service enquiries.
Fluency in English and Hindi spoken is required. (Arabic Prefer)
Routing the issue to correct team by understanding the issue properly
Should act as a first point of contact for customers for all issues service support.
Listens and understands customers concerns; provides required guidance and information using the available resources.
Follows up on escalated and re assigned service support requests and tickets
To represent the Customer Service Centre on groups and forums as required.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of all conversations in our call center database.
It is common observation that the oil rich economies of the world are leading the economy of the world from last few decades. But some these economies have to face the major fall down due to high rate of depletion of oil reserves. However, few of these economies are working in the right direction to keep their economies on the right track. Among these countries Dubai and Abu Dhabi are the leading states not only in the Gulf but also in the world. The ruling forces in these states are determined to make their states the true center of corporate activities of the world. And they are looking good in this field.
Due to highly progressing economies of Dubai and Abu Dhabi, there present a big potential for the talented people. Taking in view this fact, it is wise thinking to plan the career in these countries because in very short time these states could be the hottest spot for the corporate activities of the world.