Provide a 1st / 2nd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your site.
Participate in site-wide projects that support changing business and IT requirements.
You will be working in shift patterns, with some out of hours work.
Carrying out the execution of change management requests as required (which does include out of hours work).
Installation, maintenance and support of IT equipment including (but not restricted to) laptops, telecoms equipment, printers, scanners, thin clients and workstations. Some cabling work will also be required (after training).
Management of imaging workstations and laptops including updates.
Ensuring that work is carried out to a high standard and complies with all company policies
Providing technical support/input to site and team projects and initiatives.
Conducting end user equipment trials and testing.
Undertaking ad-hoc requests and tasks as and when required.
The management Asset and Inventory including checks / audits in line with global standards and processes including Return Merchandise Authorization (RMA) process with suppliers.
Providing assistance to senior engineers as required (which does include out of hours work)
After acquiring the suitable job every worker start seeking the ways of promotion. It is fact some people rise in rank rapidly while other could not. There are some common differences in these two types of workers. A brief discussion is made about these differences which will help the reader of this post to understand the effective way of getting promotion in job.
Most common difference in the above mentioned two types of workers is that one type of worker try to understand the basics of working techniques and get control over the techniques rapidly. In this way he becomes the master of those techniques which make him the efficient and resourceful worker. These are attributes which could seduce the employer and in the result that worker gets rapid promotion. On the other hand the person who struggle in understanding the work procedure could not captivate the attention of employer. In the result such worker could not rise in rank with the desired pace.