Provide a 1st / 2nd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your site.
Participate in site-wide projects that support changing business and IT requirements.
You will be working in shift patterns, with some out of hours work.
Carrying out the execution of change management requests as required (which does include out of hours work).
Installation, maintenance and support of IT equipment including (but not restricted to) laptops, telecoms equipment, printers, scanners, thin clients and workstations. Some cabling work will also be required (after training).
Management of imaging workstations and laptops including updates.
Ensuring that work is carried out to a high standard and complies with all company policies
Providing technical support/input to site and team projects and initiatives.
Conducting end user equipment trials and testing.
Undertaking ad-hoc requests and tasks as and when required.
The management Asset and Inventory including checks / audits in line with global standards and processes including Return Merchandise Authorization (RMA) process with suppliers.
Providing assistance to senior engineers as required (which does include out of hours work)