Our trading company has established itself as an industry leader for the past 19 years and we are looking to hire a Customer Service Specialist.
Responsibilities
• Manage large amounts of incoming emails
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints and provide appropriate solutions within the time limits
• Follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
Requirements
• Bachelor’s Degree
• Strong command of the English language
• Excellent communication skills both verbal and written
• Proven customer support experience or experience as a Client Service Representative
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to prioritize and manage time effectively
Competitive package and other benefits await successful applicants.
1. Lack of appreciation
2. No interest in developing employees' skills
3. Failure to invest in the creator's skills
4. False promises
5. Unpaid extra work
6. Unworthy promotions and hiring
7. Lack of stimulation
If you're an employer, it's important to keep these reasons in mind to retain your best employees.
Appreciate their hard work, invest in their development, and follow through on your promises.
Don't let unworthy employees get ahead of those who truly deserve it. Provide material and moral stimulation to keep your employees motivated and engaged. Remember, retaining top talent is key to your company's success.