Team Leader is required from a group of companies in the UAE.
Do you have an experience on as the main point of contact for client’s operational issues? Responsible for taking consumable orders and ensure all customers complaints are resolved promptly and efficiently?
Our client has established more than 30 years of global reputation as a leading provider of security printing, physical security, business solutions, intelligent transportation systems and commercial card printing.
The successful candidate will be responsible with:
1. Handle receipt of client consumable orders.
2. Responsible for preparing a regular forecast on consumables consumption.
3. Communicate consumable orders to procurement for order placement and processing.
4. Receive clients’ and local partners’ complaints and issue the complaint tickets.
5. Ensure that all complaints and issues are dealt with effectively.
6. Follow up with the Hardware / Software team on resolutions and with the clients to ensure that the complaint ticket is closed.
7. Responsible for the process of material return. Validate and activate the warranty process. Follow up on warranty claim with suppliers.
8. Responsible for the maintenance of the Customer Support systems and applications related to the electronic customer relationship management (CRM).
9. Collect feedback from clients on the services provided.
10.Propose tactics towards the development of customer support in order to ensure the achievement of service excellence and raise the levels of customer satisfaction and retention.
11.Produce quarterly report documenting recurring issues.
12.Perform any other related job duties as requested by direct supervisor
The successful candidate will possess the following skill sets:
• English and Arabic language knowledge
• Four (4) Years of relevant experience as Team Leader – Technical Support
• Industry experience is preferred.
• Public sector experience.
• Customer support experience.
• Bachelor’s degree in relevant field
Remuneration: Very attractive salary package + other benefits will be offered.
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