Team Leader Technical Support

Team Leader is required from a group of companies in the UAE.
Do you have an experience on as the main point of contact for client’s operational issues? Responsible for taking consumable orders and ensure all customers complaints are resolved promptly and efficiently?
Our client has established more than 30 years of global reputation as a leading provider of security printing, physical security, business solutions, intelligent transportation systems and commercial card printing.
The successful candidate will be responsible with:
1. Handle receipt of client consumable orders.
2. Responsible for preparing a regular forecast on consumables consumption.
3. Communicate consumable orders to procurement for order placement and processing.
4. Receive clients’ and local partners’ complaints and issue the complaint tickets.
5. Ensure that all complaints and issues are dealt with effectively.
6. Follow up with the Hardware / Software team on resolutions and with the clients to ensure that the complaint ticket is closed.
7. Responsible for the process of material return. Validate and activate the warranty process. Follow up on warranty claim with suppliers.
8. Responsible for the maintenance of the Customer Support systems and applications related to the electronic customer relationship management (CRM).
9. Collect feedback from clients on the services provided.
10.Propose tactics towards the development of customer support in order to ensure the achievement of service excellence and raise the levels of customer satisfaction and retention.
11.Produce quarterly report documenting recurring issues.
12.Perform any other related job duties as requested by direct supervisor
The successful candidate will possess the following skill sets:
• English and Arabic language knowledge
• Four (4) Years of relevant experience as Team Leader – Technical Support
• Industry experience is preferred.
• Public sector experience.
• Customer support experience.
• Bachelor’s degree in relevant field
Remuneration: Very attractive salary package + other benefits will be offered.

Short Info

  • Published:6 years ago
  • Company:Private Company
  • Location:Dubai,UAE
 
 
 

How to use strong action verbs on your resume

How to use strong action verbs on your resume

To effectively use resume power verbs, focus first on filling out your experience section with specific, quantified examples of your accomplishments. Then, use a compelling verb to enhance your bullet points.
Here’s a sample bullet point where the candidate improperly used resume action verbs:
Don't
“Went to all weekly company meetings to share department news.”
This example starts with a weak verb. “Went” doesn’t convey any positive information. This verb just indicates you did what was expected of you.
Hiring managers will be impressed if you show your proactiveness and back it up with quantifiable evidence.
Here’s the same example enhanced with resume action words:
Do
“Spearheaded weekly company meetings by communicating departmental growth and productivity.”
The applicant opens with a much more targeted action verb. Unlike “went to,” “spearheaded” is decisive and suggests the candidate has leadership abilities, organizational skills, and a knack for planning.
The applicant also includes the strong verb “communicating,” which is among the most common resume keywords recognized by corporate applicant tracking systems (ATS). By using action verbs, your resume is more likely to bypass the ATS and land in the hiring manager’s inbox.
Finally, the candidate ends their bullet point by stating explicitly what they communicated: “departmental growth and productivity.”