• Answer incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and departments.
• Greet visitors/guests/members professionally, determining the nature and purpose of visit.
• Direct and escort visitors/guests/members to appropriate destination or waiting rooms.
• Monitors visitors’ access and issues visitor passes.
• Collect, sort, distribute and prepare correspondence, mail, messages and courier deliveries.
• Schedule appointments maintaining & updating calendars, reminding respective personnel of the appointments
• Create and prints fax sheets, memos, mail, reports and other documents.
• Receive payments, record receipts for services and handle and reconcile all petty cash daily.
• Take and resolve complaints from customers and public being positive to negative criticism.
• Support the Mission, Vision and core values of the company.
• May be required to perform basic clerical duties, such as faxing office notes and photocopying.
• Assist with Admin and HR tasks as needed.
Requirements:
• Education: Bachelor’s degree.
• Experience: 2-4 years of related experience. (Experience in an office environment will be preferred).
• Ability to build positive relationships with high level of interpersonal skills.
• Excellent talent to interact with people in a positive and courteous manner.
• Strong written and verbal communication skills.
• Ability to prioritize tasks according to importance in a fast paced environment.
• Multi-tasking capability without compromising on quality.
• Must be proficient in handling office equipment including complex multiple lined telephones, printers, photocopy machines, thumb print machine, etc.
• Dependable, punctual and able to work in flexible working hours.
• Basic knowledge of Microsoft Office Applications, specifically MS Word and Excel.
Sales Skills for the Workplace
There are some retail sales skills that aren’t usually listed on a resume, but are still important for sales employees. Ensure you have these five skills to achieve success in sales.
Patience
Although “patience” isn’t a skill applicants generally list on a resume, it’s a quality you must have if you want to be successful in this industry.
Sales don’t always happen instantly. Sometimes they do, and those occasions are worth celebrating because they’re rare.
More often, a sale occurs after you’ve had repeated contact with a lead. Someone without patience might give up and stop trying to sell to certain people when they don’t achieve instant success.
If you’re a patient sales employee, you’ll earn more money throughout your career.