Answer telephones and transfer to appropriate staff member. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Taking care of visitor requests for information and transport (e.g. taxi, local transport). Taking note and distributing minutes of meetings. Maintain confidentiality in all aspects of client, staff and agency information. Interact with clients, vendors and visitors. Provide a professional service in response to all customer requests, ensuring that customer requirements are met. Open, sort and distribute incoming correspondence, including couriers, faxes and emails.