Business Relations Officer

Description: Primary coordination among internal and external stakeholders with proper support on book fair, uniform requirement and university bookstore operations management.
To coordinate book fair schedules with internal and external resources as needed, To manage book fair project meetings, and identify and resolve school-related issues for all existing book fair. To plan and discuss book fair arrangement with the Book fair manager. To organize discussions with school officials for book fair dates. To maintain book fair calendar. To work collaboratively with other company departments. To liaise with the Buying Team to ensure supply is sufficient. To obtain feedback from School officials and book fair attendees. To handle written and verbal correspondences within schools such as signing of book fair terms and conditions, lists of books and service development discussions. To manage and negotiate book fair commission structure per school. To compile survey analytics from book fair attendees. To manage sufficient book stock levels and core stocks for the book fair team. To negotiate the purchase of goods required by the book fair team. To ensure that the coordination of logos and book fair flyer, poster and other collaterals are properly in place by liaising with the Marketing Team. To maintain business relationship with existing schools and to source new ones for collaboration. To arrange meetings and discussions with school personnel for future orders and other requirements. To ensure that contracts are in place for all existing business collaborations. To liaise with the Uniform Manufacturing Team to ensure product supply meets demand. To seek and collect feedback from customers. To ensure that complaints from schools are being coordinated to the Head Office for immediate resolution. To assist the retail team and wholesale team whenever required on off-peak seasons To provide quality business relationship building and customer service whenever applicable.
To perform ADHOC tasks as required by the General Manager of Wholesale and Buying Operations.