Answer questions regarding the store and its merchandise; Demonstrate use or operation of merchandise; Describe merchandise and explain use, operation, and care of merchandise to customers; Greet customers and ascertain what each customer wants or needs; Following up and tracking orders/deliveries for customers Following up with customers by telephone or other suitable means to ensure an optimal service is provided; Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices; Maintain records related to sales; Place special orders or call other stores to find desired items; Prepare sales slips or sales contracts; Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Qualifications and requirements: Bachelor degree or equivalent with 2-3 years of experience in electrical trading. Ability to work directly with public, to convince people to buy merchandises, and to develop constructive and cooperative working relationships with colleagues.
Sales Skills for the Workplace
There are some retail sales skills that aren’t usually listed on a resume, but are still important for sales employees. Ensure you have these five skills to achieve success in sales.
Diplomacy
Unfortunately, sales associates have a bad reputation due to marketing tactics like spam emails and robocalls. As a result, you sometimes have to deal with customers who are angry before you’ve even said anything.
An elderly lady watches as her husband pays for the groceries
An outgoing personality helps keep clients happy.
You need diplomatic skills to respond appropriately to customers who want to take out their own troubles on you. Sometimes, you can make a sale despite their initial unwillingness to engage with you by being diplomatic.