• Provide on-site support to ID badging systems and related hardware to all Key customer accounts.
• Maintain and carry reasonable stocks of replacement and service parts, and the tools and supplies necessary to maintain ID badging systems and related hardware
• Advise Service Coordinator or Technical Manager of any client complaints, whether relating to company policies, timeliness or the quality of service provided
• Assesses competitors by analyzing and summarizing competitor information and trends; identifying sales opportunities.
• Maintaining sufficient parts and supplies on hand to anticipate client needs and proactively ensure zero downtime
• Strong understanding and hands on knowledge of installation of CCTV systems, access control and Command and Control software Drivers License is essential
• Thoroughness and attention to detail
• Management of company-related expenses
• Interpersonal relations with clients, vendors, and fellow employees
• Handle technical support calls for all company brands/products. Maintains technical equipment by troubleshooting, reporting, and tracking problems.
• Conduct AMC visits in a timely manner and adhere to schedules as issued by Service Coordinator/Technical Manager.
• Expedites the resolution of customer problems and complaints
• Conduct testing of products on alpha/beta/new releases and provide timely reports on progress of testing and results
• Maintains and improves quality results by following standards; recommending improved policies and procedures.
• Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Punctuality & attendance
• Timeliness in the completion of assigned tasks
• Willingness to work flexible schedules under any critical circumstances.