IT Support Engineer (office/field based, covering the UAE)
We have vacancy in IT department, this is the ideal role for a dedicated IT support professional looking to develop their career and enhance their prospects with an exciting and highly successful company.
As an IT Support Engineer, you will be responsible for providing key IT support to customers throughout the UAE across a wide range of Windows-based systems.
Supporting customer systems via email, telephone and remote connection, you´ll troubleshoot any queries and provide valuable 1st and 2nd line support. You´ll also travel to customer sites throughout the UAE and perform on-site technical support tasks.
Creating detailed documentation for both internal and customer systems, you´ll maintain an accurate record of work and system changes. Additionally, you will build and maintain LAN and private cloud servers and ensure that all work is completed in a timely manner.
To be considered for this role, you must have:
- At least two years’ experience gained in an IT support role
- Solid experience of installing and configuring firewalls, network switches, desktop computers, laptops, server hardware, storage devices (including NAS drives).
- A good working knowledge of IP networking, Terminal Services, Windows Server, Active Directory, Group Policy, DNS, DHCP, VPN, IIS and RAID
- A Microsoft technical certification, such as an MCP, MCSA, MCSE or MCITP qualification Experience in Exchange Server, Backup Server and SQL Server CCNA and CCNP is an advantage.
As an IT Support Engineer, you must possess fantastic communication, troubleshooting and problem solving skills. Professional and proactive, you must also be an adaptable team player with great customer service skills and the ability to work on your own initiative.
Knowledge of ERP software would be beneficial to your application, as would any formal project management certifications, Experience of SQL database management or providing Microsoft Access database support would be advantageous, as would experience of MS 365 email and Office deployments and SharePoint administration.
A proven track record of DNS administration, Hyper-V, VMware, network migrations and green field network commissioning would be equally favourable.
To apply for the role of IT Support Engineer, please apply via the button shown.
Sales Skills to Put on Your Resume
Although there are many types of sales jobs, certain sales skills are universal. These five sales job skills for your resume will be attractive to hiring managers, no matter the industry or company.
Tip
Use the job ad to find out which skills to list on your resume. Employers always list the skills and abilities they want in the job description.
Communication
Communication skills are everything for a sales associate. Often, leads become sales because people like and trust the person they’ve been communicating with.
You could be the most knowledgeable salesperson in the world. However, if people feel like they can’t comfortably communicate with you, they’ll be less likely to buy from you.
If people feel they can’t comfortably communicate with you, they’ll be less likely to buy from you.
There are many types of communication skills, and it’s fine to list them separately on your resume. Common communication skills include:
Verbal communication skills
Listening skills
Interpersonal skills
Written communication skills
Public speaking skills
Presentation skills