OPENING FOR EXPERIENCED CUSTOMER SERVICE REPRESENTATIVE IN FACILITY MANAGEMENT / CLEANING or SIMILAR BACKGROUND.
PLEASE APPLY ONLY WHO HAS EXPERIENCE IN HOUSEKEEPING / FACILITY MANAGEMENT/ CLEANING INDUSTRY CANDIDATE.
Responsibilities:
Ensure all required forms are completed completely and accurately; when needed meet with clients to complete paperwork.
Generate reports such as position statements, for representative’s meetings with clients.
Track pending business and service paperwork; update pending business and service summary sheet for advisor’s attention; track and tally all outstanding work.
Handle phone calls from clients, when appropriate; transfer calls to advisor, when required.
Electronically file client statements, correspondence, and agreements so that all clients filing is completed within five business days.
Handle advisor needs proactively.
Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated to the teams and implemented.
Ensure that all works are completed in customer’s satisfaction by monitoring daily works of each team.
Provides timely and unprompted feedback to senior management regarding team performance, daily sales and daily/weekly/monthly forecast.
Make recommendations to systematize and improve office functioning.
Provide clerical support including:
Maintain updated client contact records or other Client Management System. Document all client contacts and service work.
Follow up on outstanding transactions (e.g., transfers).
Maintain up?to?date organized client files, including copies of all signed applications and forms, according to firms Compliance requirements.
Prepare and send outgoing mail.
Maintain appropriate turn round time on incoming items.
Receive, coordinate & assign existing customer requests through Support Desk.
Providing clients with timely updates and status.
Provide EXCELLENT customer service with a positive attitude to every client, on every occasion.
Work with creative team to bring ideas into the mix, offer suggestions, research, and ability to share & constantly learn new technology.
Understanding the client’s needs and the internal resources available to you throughout the production cycle by clearly and proactively managing communications between our staff and clients.
In most of the cases interview become the matter of success for the job seeking candidates. Actually during the interview every employer wants to select the right person from the herd that could fulfill the demands of situation. After appropriate qualification confidence of the candidate is the demand of every employer. Therefore, it is necessary to spend some time in assessment of personal confidence before going to appear in the interview.
Majority of the expert the job candidates to forget everything about the environment and just think about the questions asked to you during confidence. In this way one could utilize his mind properly and could produce the best output in the interview. Furthermore, it is good idea to think in mind that only you are the right candidate for the post and employer will definitely select you for the post. In this way you could boost your confidence up-to many folds in the interview.
Building confidence for success in an interview is crucial, as it can greatly impact your performance and how you present yourself. Here are some tips to help you boost your confidence and excel in your interview:
Preparation is Key: Thoroughly research the company, its values, culture, products/services, and recent news. Understand the job description and requirements. This knowledge will make you feel more confident and capable during the interview.
Practice Interview Questions: Anticipate common interview questions and practice your responses. You can also use the STAR method (Situation, Task, Action, Result) to structure your answers for behavioral questions.
Mock Interviews: Conduct mock interviews with a friend, family member, or career counselor. This will help you practice your answers, receive feedback, and get comfortable with the interview format.
Positive Self-talk: Replace negative thoughts with positive affirmations. Remind yourself of your achievements, skills, and strengths. Focus on what you bring to the table.
Visualization: Visualize yourself succeeding in the interview. Imagine yourself confidently answering questions, engaging with the interviewer, and leaving a positive impression.
Body Language: Maintain good posture, make eye contact, and offer a firm handshake. Positive body language exudes confidence and professionalism.
Dress Appropriately: Choose attire that aligns with the company culture and the role you're interviewing for. When you feel well-dressed, it can boost your self-assurance.
Arrive Early: Plan to arrive at the interview location well ahead of time. This will give you a chance to settle in, calm your nerves, and mentally prepare.
Breathing Exercises: Practice deep breathing exercises before the interview to relax your body and mind. Deep, slow breaths can help reduce anxiety.
Focus on Accomplishments: During the interview, highlight your past achievements and experiences. Discuss specific instances where you contributed to a team or solved a problem successfully.
Engage with the Interviewer: Show genuine interest in the company and the role by asking thoughtful questions. This demonstrates your enthusiasm and willingness to contribute.
Controlled Speech: Speak clearly, confidently, and at a moderate pace. Avoid using filler words such as "um" and "uh."
Confidence Through Preparation: The more prepared you are, the more confident you'll feel. Have extra copies of your resume, a list of references, and any supporting documents ready.
Learn from Rejections: If you don't succeed in one interview, view it as a learning opportunity. Reflect on what went well and what could be improved for the next time.
Mindfulness and Relaxation: Practice mindfulness techniques or relaxation exercises to manage interview jitters and keep your focus in the moment.
Remember, building confidence takes time and effort. By consistently practicing these tips and focusing on your strengths, you can increase your confidence and improve your performance in interviews.