Reporting to the General Manager, this position is responsible to manage, control, supervise and develop all aspect departments including revenue & sales, Marketing, Training, Procurement, Purchasing and Costing (in coordination with Accounts Department & Head Chef).
Responsible for generally managing the outlets and ensure smooth operation of the restaurants in order to meet and exceed company goals and objectives. Planning development of all restaurants and putting strategic plans in place for the expansion of the Company.
Operations & Controls:
• Controlling & Managing all outlets and monitoring performance of Restaurant Managers and staff.
• Leading the day-to-day guest service operations of the restaurants directly responsible for the F&B Division.
• Ensuring delivery of superior customer service through close monitoring and motivation of responsible team members/associates.
• Ensuring the best quality of food, beverages and all type of products and services
• Prepare and monitor the Policies and Procedures for smooth day-to-day operations – daily checklists, cleaning and maintenance check list etc
• Monthly, quarterly & yearly action plan to be submitted.
• Control and monitor the outlet assets and equipments and ensure all equipment is correctly used, cleaned regularly and well maintained.
• Involve in outlet operations with regards to staff grooming, training, maintain hygiene standards, outlet cleanliness, outlet maintenance, controlling cost of DEWA consumption. controlling of wastage, reducing cost and ensure the outlet ambience and set up is up to the standards.
Planning & Development
• Prepare & monitor the company business strategic plan and operations budget along with all stakeholders
• Prepare annual business plan (including manpower budget, sales & marketing budget) & monitor the achievement
• Develop new concept & menu planning according to the market demand
• Menu planning, engineering & costing to meet different concepts
• Preparing & presenting studies for new restaurant concepts
• Suggest potential location for expansion and new concept development.
• Focus on driving revenue and increasing sales
• Review actual & budgeted cost and identify reasons for variances
• Setting sales forecast for the Restaurants and ensure it is applied by all Outlet Managers
Sales & Marketing
• Prepare & execute annual marketing & media plan in line with the budget
• Co-ordinate with local marketing & advertising agencies
• Ensure the brand and product knowledge and that company brands are well presented in the market
• Maintain good customer relation and resolving any possible customer complains
• Negotiate with potential supplier for co-marketing and sponsorship deals and promotions
• Participates actively in selling the company restaurants products and services to personal involvement with all potential corporate & individual customers
Others
• Co-ordinates with other government authorities, Mall Management, (Landlords for restaurant)
• Prepare monthly competition check report and performance and scope of improvement
• Evaluation of staff performance in coordination with Outlet Managers
• Conduct training and career development programs for employees in co-ordination with HR and provide necessary tools, incentives etc for the achievement of targets and recommendation for promotions, increments etc.