We are looking for a Team Leader who will be responsible for managing our operations in Dubai.
1. Creating smooth and efficient operations for team motivation.
2. Handling escalations of the customers as and when required.
3. Implement and maintain operational guidelines as set by the organization for the team.
4. Oversee operational cost, risk and audit activities.
5. Assist in interviewing, recruiting, training, performance evaluation, promotion and termination activities.
6. Determine staffing requirements, work assignment and schedules for the CSE’s.
7. Maintain a clean, safe and organized environment at the center.
8. Coordinate with Manager – Operations in different operational issues and promotional activities.
9. Implement operational improvement process based on the analysis of reports.
10. Coordination with Embassy/Consulate as and when required.
11. Build rapport with EOI/CGI members to support seamless operations at BLS.
12. Specific projects to be undertaken as assigned by Mgt.
13. Periodic visits to the centers under their jurisdiction once in a quarter and reports to be send to Country Manager
14. Ensure team achieves their targets for VOA collection, complaint logs, Application counts, VAS and customer satisfaction
15. Ensure all incidents are documented.
16. Ensure all staffs are trained and updated with product and process
17. Ensure all counters are manned at all times
18. Monitor all direct and indirect reportees’ for their efficiency and productivity.
Skills Required
1. Good communication and interpersonal skills
2. Working experience in operations and people management.
3. UP Selling skills
4. Working experience in client/customer management.
We will provide employment visa with medical insurance and annual air ticket.