A company in DIFC need the following System Engineer:
Job
Provide users with the right solution and highlight the products benefits.
• Adhere to the SLA between first line of support team and customer.
• Adhere to the SLA between Help desk Support team and the first line of support.
• Help end-users in the setup Microsoft and CISCO products in response to the trouble tickets assigned by the first.
• Escalate and communicate user s problems to the 3rd line of support.
• Contribute in the testing and training of the new products and patching level in order to support them.
• Train the first line of support team on the new products to the extent that helps them delivers their role as a first line of support.
• Prepare hardware and software inventory and update our inventory sheet.
• Install, Build, Deploy virtual images and physical PCs (HW /SW).
• Troubleshooting basic network (WiFi, DHCP, DNS and Active Directory).
• Upgrade, Configure workstations and peripheral components.
• Data-center activities.
• Identify, research, and resolve hardware, software problems.
• Knowledge of Active Directory.
• Performs other related duties and assignments as assigned by supervisors.
• Ensure all policies and procedures are adhered.
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