SHIFT LEAD for MEDICAL AND RESEARCH CALL CENTER
Responsibility:
Leads, directs and motivates a team of console operator in their daily duties
Education Requirements
Undergraduate degree or equivalent qualification in any similar stream.
Experience Requirements
3 to 5 years of relevant industry experience in hospital operations/Emergency Communications (Hospital Emergency Codes) and dispatching/environmental and safety/customer care/command center environments.
Technical Skills
• Basic computer skills including Microsoft Office and Outlook.
• Operation Center tools experience is plus – SCS (Security Control System), CAFM, Radio Communications, Overhead Paging.
• Using Reporting Tools.
Soft Skills
• Maintain courtesy and professionalism – English & Arabic speaking is a MUST.
• Adhere to strict work schedules.
• Excellent oral and written communication.
Languages: English, Arabic.
How to Use Keywords in Your Resume
ATS software is not always accurate. So when you’ve found the keywords to put on your resume, you need to include them clearly so that the ATS can read them.
Don’t: Embed resume keywords in images or use fancy fonts.
Do: Use standard fonts and avoid images in favor of plain text.
Use a Standard Resume Font
Pick a standard font for your resume? When the ATS scans your application, it can only read resume keywords if they’re written using common fonts.
Fonts like Calibri, Cambria, and Georgia come preinstalled on most computers. Also be sure to avoid uncommon fonts — particularly ones downloaded from the internet.