• Assist the restaurant manager with all tasks for the smooth running of the restaurant
• Coordinate the entire restaurant operation, including front-of-house and back-of-house.
• Deliver superior guest services and ensure absolute customer satisfaction.
• Respond and resolve efficiently all customer complaints.
• Organize and supervise shifts, offs and vacation planning of all staff.
• Estimate consumption, forecast requirements and maintain inventory. Ensure proper goods receiving and as per the provided guidelines.
• Oversee maintenance of the property and equipment.
• Ensure high standards of hygiene and cleanliness.
• Able to comply with Laws and Municipal regulation that pertain to health and safety and labour requirements of the restaurant.
• Continually strive to develop staff in all areas of professional development and review performance and appraisals.
• Create a healthy work environment.
• Able to develop branding, marketing and promotional activities of the restaurant.
• Ensure adherence to operating budget of the restaurant.
• Manage the team on a daily basis including resolving issues and maintaining high motivation levels within the team
I. KEY PERFORMANCE INDICATORS
TBD

II. JOB REQUIREMENTS
• 5 years of Restaurant experience with a minimum of 1 year as a Supervisor in a high volume, fast-paced restaurant environment.
• Extensive food and beverage knowledge
• Ability to learn and train others on all aspects of the operation,
• Ability to drive hospitality and inspire others to do so,
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level.
Planning and organization skills
Communication skills
Time management skills
People Management skills.
English
Arabic is a plus.