Overview
• Ensure that Desktop Support calls are resolved in a timely manner to the satisfaction of end-users and forward more complex ones to senior IT colleagues to ensure timely resolution.
• Responsible for conducting desktop and peripherals installation and configuration to ensure required IT equipment is available and fully functional for employees.
• Conduct breakdown maintenance of IT equipment, and ensure minimum downtime.
• Responsible for vendor coordination for repair and maintenance of IT equipment across EZW locations.
• Analyze and report data related to support calls, to identify problem areas and bring it to the attention of senior management for preventative and corrective actions.
• Perform other work associated duties as assigned by direct line manager.
• Configuring the active directory infrastructure.
• Installing and setup of all servers, components and peripherals.
• Perform routine and its system and OS (Operating system).
• Ensure Services are secure.
• Backup the SQL server and active directory daily.
• Configuring file and print services.
• Configuring VPN connection.
• Configuring file Server for share folders and DHCP server.
• Creating and maintaining active directory objects.
• Configuring DNS server & DHCL server.
• Ensuring that the network infrastructure is Up and Running.
It is observed that some people start their job from lower ranks and remain in lower ranks for the long period of time while others start their job in lower ranks and use that low rank as their launching pad and start flying in a very short time. Actually the people who got rapid promotion have some capabilities and one could develop those capabilities in him so that he could get the rapid promotion in the job. Some of these capabilities are mentioned here under:
Continuously improve the qualification: It is the best tool which could come to help you to progress in your rank to have the higher qualifications. No doubt learning with earning is not an easy job. But once you get determined than you could get the task done in desired way.
Keenly observe the field and try to understand the technical tasks: It is observed that those people rise in their rank that could handle the technical aspects of their job in right way. Therefore, it is suggested to keep those secrets of job with you as soon as possible.
Try to show your worth to higher authorities: After getting good qualification and knowing the technical aspects of your job, it is good idea to give a good presentation to higher authorities so that you could get entered your name in the good book of higher authorities. In this way you could get the big boost in the promotion.