Overview
• Ensure that Desktop Support calls are resolved in a timely manner to the satisfaction of end-users and forward more complex ones to senior IT colleagues to ensure timely resolution.
• Responsible for conducting desktop and peripherals installation and configuration to ensure required IT equipment is available and fully functional for employees.
• Conduct breakdown maintenance of IT equipment, and ensure minimum downtime.
• Responsible for vendor coordination for repair and maintenance of IT equipment across EZW locations.
• Analyze and report data related to support calls, to identify problem areas and bring it to the attention of senior management for preventative and corrective actions.
• Perform other work associated duties as assigned by direct line manager.
• Configuring the active directory infrastructure.
• Installing and setup of all servers, components and peripherals.
• Perform routine and its system and OS (Operating system).
• Ensure Services are secure.
• Backup the SQL server and active directory daily.
• Configuring file and print services.
• Configuring VPN connection.
• Configuring file Server for share folders and DHCP server.
• Creating and maintaining active directory objects.
• Configuring DNS server & DHCL server.
• Ensuring that the network infrastructure is Up and Running.
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It is wise thinking to arrange rehearsal sessions so that you could build a self-confidence which is the basic need of every interview. Though expert interviewers try to give the confidence to the interviewee with different techniques yet he needs some preparations so that he could handle the extreme situations during interview. Some people develop their senses in such a way that they could generate the excellent results under high stress. It is due to their mental stiffness which they have developed during lifetime.