• Demonstrate and model high client service and onstage leadership standards
• Demonstrate high ethical standards
• Organizing the store’s storage and ensuring its health and safety compliance
• Execute the strategy to achieve the sales and profitability targets
• Organize monthly team meetings including management team meetings to align team on targets and priorities
• Ensure a safe work environment reporting all incidents/hazards to appropriate business partners
• Working closely with buyers and other merchandisers to plan product ranges
• Meeting with suppliers, distributors, and analysts
• Managing budgets
• Predicting sales and profits
• Negotiating quantities and delivery time-scales
• Supervising and training junior staff, as well as the rest of the staff
• Managing and improving staff performance
• Managing levels and distribution of stock
• Handling supply production problems as they arise
• Setting stock promotions/price reductions as appropriate
• Making financial presentations to senior managers
• Assessing sales performance of different ranges
• Ensuring integrity of payroll and the payroll process
• Ensure uniform standards are reflective of the brand image and adhered to at all times
• Making sure that the store is organized, clean and hygienic at all times
• Managing customer satisfaction and ensure a smooth and consistent customer experience from customer reception to check out including informative product tastings for all customers
• Following up with all customer comments and complaints to constantly improve the products and services.