Company: E-Commerce Marketplace
Job: Customer Service Representative and Administration Executive
Location: Dubai
Salary: Market competitive
Job :
A growing E-commerce company is looking for an entry-level Full Time Customer Service Representative and Administration Executive to join our team. Successful candidate will report to the top management and provide excellent customer service through phone, email, and live chat support to answer questions regarding products, order status, as well as process phone / online orders and document everything efficiently.
Responsibilities:
– Handle customer inquiries and complaints via phone / email / live chat
– Assist customers with product consultations, order placement, and delivery status
– Coordination with suppliers for checking price / product availability and logistic company for timely delivery of products to customers
– Employ up-sell techniques during customer interactions
– Document and update customer records based on interactions
– Preparing spreadsheet for daily sales report for Top management
– Updating order status in system on timely basis to reflect correct report for management
– Develop and maintain a knowledge base of products
– General administrative tasks
Qualifications:
– Previous experience with phone / email support (Experience of working in E-commerce environment is highly desirable)
– English and Arabic Language Proficiency (Spoken / Written) – COMPULSORY
– Strong communication skills with business level writing
– Ability to manage multiple tasks with a high degree of accuracy and minimum supervision
– Highly adept in Ms-Office application (Word, Excel)
– Skilled with using computers, internet, and ecommerce applications
– Experience of working on ERP (Oracle, SAP) is a plus.