The position of Reservation Agent. The main duty is to give answers to enquiries by clients. He/She has the responsibility to advise the clients accordingly regarding bookings and reservations. It will be the duty to assist customers in obtaining booking or operating self service equipment. He/She has to ensure that they secure whatever services they are in need of. It will be the responsibility to make sure that clients have access to various services without any problem. He/She has the duty to get the information about areas of interest in order to target more clients in particular seasons. He/She has the duty to help the clients to fill in reservation forms. He/She should have knowledge about the online booking websites i.e. FIT, B2B, B2C, extranets, etc. Candidates only from hotel background with knowledge of opera will be preferred first.