The position of Software Implementation and Support Specialist is vital to the success of each seasonal release of the software. The candidate must be willing to work closely in a team environment and capable of close interaction with upper management to help meet specific customer needs.
An Implementation and Support Specialist is responsible for making sure the implementation of this software is a success. This means working closely with customers to get them up and running using the application as well as helping to support them once they are using it. The position also involves close interaction internally with management as well as the development team to help convey the customer’s needs and turn that into tasks that developers can work from.
Duties and Responsibilities:
As the Implementation and support specialist you will start working with a customer as soon as the season started and will spend the next 15 – 30 days working with that customer to help them understand how to best utilize the system. It is also critical to gain a better understanding on how the customers do business so you can help the company customize the system to better fit their business.
This position involves significant travel to customers within the United Arab Emirates and limited travel to customers internationally. Typically towards the beginning of each launch season you will travel onsite to the customers’ office and provide them with 2-4 days of training, sometimes followed up by another onsite visit 30 days after they start the season.
Once the customer is up and running and using the system you will also work with the development team to help resolve problems as they come up. You will also be working with the customers during and after the implementation to uncover opportunities to further customize the software.
Requirements
Key Qualifications: • Graduate of Computer Science or Information Technology or Engineering Degree • Basic understanding of windows and network concepts and best practices. • With 2 - 4 years experience as technical support. • Strong organizational and team oriented skills • Good knowledge of one or two ticketing system for support tickets. • Good communication skills, customer facing. • Technical skills in Microsoft SQL server is a huge plus • Strong knowledge of Microsoft Excel is a must • Enthusiasm, Energy, professionalism and the ability to work in a fast paced cooperative team environment • Attention to details We prefer candidates who are presently residing in UAE.
Creating a successful CV (curriculum vitae) is crucial when applying for jobs or opportunities. A well-crafted CV can greatly increase your chances of landing interviews and ultimately securing the desired position. Here are some important facts to consider when creating a successful CV:
Clear and Concise Format: Keep your CV well-organized and easy to read. Use clear headings, bullet points, and a consistent font style and size. Limit your CV to 1-2 pages, especially if you're early in your career.
Contact Information: Include your full name, phone number, email address, and location (city and state/country). Make sure your contact information is up to date.
Personal Statement or Objective: A brief summary at the beginning of your CV can highlight your career goals and what you bring to the table. Tailor it to the specific job you're applying for.
Professional Experience: List your work history in reverse chronological order (most recent job first). Include the company name, your job title, dates of employment, and a description of your responsibilities and achievements. Use action verbs to showcase your accomplishments.
Education: Include your educational background, including degrees earned, institutions attended, graduation dates, and relevant coursework or honors. If you're a recent graduate, your education section may come before your work experience.
Skills: Highlight your relevant skills, both technical (e.g., programming languages, software tools) and soft (e.g., communication, leadership). Tailor your skills to match the requirements of the job.
Achievements and Accomplishments: Showcase specific achievements, such as awards, publications, projects, or certifications, that are relevant to the job you're applying for.
Keywords: Incorporate keywords from the job description into your CV. Many employers use applicant tracking systems (ATS) to screen CVs, and using relevant keywords can help your CV get noticed.
Quantify Achievements: Whenever possible, use metrics and numbers to quantify your achievements. For example, "Increased sales by 25% in Q4 2022" is more impactful than simply saying you improved sales.
Tailoring: Customize your CV for each job application. Highlight the experiences and skills most relevant to the specific role you're applying for.
Professional Appearance: Use a clean and professional layout. Avoid using overly creative fonts, colors, or graphics that might distract from the content.
Proofreading: Thoroughly proofread your CV to eliminate typos, grammatical errors, and inconsistencies. Consider asking a friend or mentor to review it as well.
References: You can include references or indicate that they are available upon request. However, it's generally not necessary to provide references on your CV unless explicitly asked.
Honesty: Be truthful in your CV. Exaggerating or providing false information can damage your credibility and chances of getting the job.
Continuous Updating: Regularly update your CV as you gain new experiences, skills, or achievements. This will ensure that you have an up-to-date document ready for any opportunity.
Remember, your CV is often the first impression employers have of you, so make sure it effectively showcases your qualifications, experiences, and potential contributions to the organization.