Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; operating a cash register. Enters price changes by referring to price sheets and special sale bulletins (Sapaad).Discounts purchases by redeeming coupons, etc. Collects payments by accepting cash, check, or charge payments from customers; making change for cash customers. Verifies credit acceptance by reviewing and recording customer’s personal information; operating credit card authorization system. Balances cash drawer by counting cash at beginning and end of work shift. Help other areas of the restaurant such as answering telephones and completing financial transactions. Provides pricing information by answering customer’s inquiry. Take Order as needed. Maintains checkout operations by following policies and procedures; reporting needed changes. Print closing report and drop the cash with the front office / accounts department. Maintains safe and clean working environment by complying with procedures, rules, and regulations. Contributes to team effort by accomplishing related results as needed.
Waiter / Waitresses
Greets guests and presents them with the menu. Informs guests about the special items for the day and menu changes if any. Suggest food and beverages to the guest and also try to up sell. Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system. Obtaining revenues, issuing receipts, accepting payments, returning the change. Performing basic cleaning tasks as needed or directed by supervisor. Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Communicate to the guest and provide assistance with their queries. Co-ordinate with the bus person, bar staff to ensure smooth operation and guest satisfaction. Serve food and beverage to the guest as per the order. Observes guests and ensure their satisfaction with the food and service. Promptly respond to guest with any additional request. Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses. Adhere to grooming and appearance standards consistently. Understands and can communicate products and services available at the coffee shop. Assist bus persons with stocking and maintaining the restaurant stock levels and side station.