Responsible for every aspect of the day-to-day supervision of retail outlets particularly SUPERMARKETS, including sales, staff, stock and resources management.
To run a store successfully. Working on the shop floor, will be in constant contact with customers and staff. Ensuring staff give great customer service as well as dealing with the financial side of the store and people management.
Requirements
A degree holder in business or management course. Minimum 5-10 years relevant commercial, sales or retailing experience in a managerial position. With good commercial and people skills aside from excellent communication skills.
Sales Skills for the Workplace
There are some retail sales skills that aren’t usually listed on a resume, but are still important for sales employees. Ensure you have these five skills to achieve success in sales.
Diplomacy
Unfortunately, sales associates have a bad reputation due to marketing tactics like spam emails and robocalls. As a result, you sometimes have to deal with customers who are angry before you’ve even said anything.
An elderly lady watches as her husband pays for the groceries
An outgoing personality helps keep clients happy.
You need diplomatic skills to respond appropriately to customers who want to take out their own troubles on you. Sometimes, you can make a sale despite their initial unwillingness to engage with you by being diplomatic.