Vacancy Number: 946                 
Description:                        
Our client, a renowned hospitality group of properties with multiple properties of over 400 plus units across Dubai's buzzing business district. Perfect choice for business and leisure guests, these properties boast of their furnished accommodations, luxurious apartments, function halls and facilities to cater their beloved guests needs.                                   
                                   
Location: Dubai                 
Industry: Hospitality / Tourism / Recreative              
Staff Level: Rank and File                
Education requirement: Diploma                     
Industry experience required: 2 years            
Experience in the same role: 2 years               
Salary: AED 1700  
Other Benefits: Live out allowance, Bonus, Other Benefits as per UAE Labor Law                
                         
Requirements
Input all reservations into the computer, recording all pertinent information and attend to enquiries, complaints and requests regarding reservations • Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc. • Show complete product knowledge, understand rate structure and apply rate management • Maintain established filing system for all correspondence and collate reports as required by Reservation Manager or Supervisor • Promote and maintain good public relations and endeavours to maximize business • Maintain an accurate room status at all times • Ensure all incoming calls are answered as per the Hotel standards, information received by fax is inputted and check constantly the incoming e-mails • Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified • Offer consistently professional, friendly, warm and engaging service • Give a warm welcome and check in guests taking into account the established SOPs • Check out of departing guest in accordance with the established standards • Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues • Responsible for cash inventory, cashing check and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy • Corporate with colleagues from all departments, in particular Housekeeping, Accounting and Reservation • Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact • Maintain the privacy of all guests by ensuring that no details of the guests are disclosed • Demonstrate a complete understanding of the hotel's policies and procedures and service standards and have full knowledge of the hotel facilities and happenings.