Your main role as an Administrative Assistant is to liaise between departments, staff and clients with focus on document organisation, marketing and other administrative works as assigned.
QMS ISO 9001: 2008 Procedure Reference
Your position is expected to contribute to each WJ QMS internal procedures mentioned below for its effective implementation and improvement.
- QP-001-Control of Documents-Rev1
- QP-002-Control of Records-Rev1
- QP-006-Customer Satisfaction-Rev1
Primary Focus
ADMINISTRATIVE FUNCTIONS:
- Will provide administrative support to Department Managers as requested.
- Work very closely with HR Manager on matters of QMS documentation, records and other projects as required.
- Liaising with clients, suppliers and other staff.
- Other duties may be assigned as deemed necessary by the HR Manager.
SALES and MARKETING SUPPORT:
- Assist in development and running of procedural and system processes for management of new and existing tenders like saving relevant tender documents, including mapping if necessary.
- Ensuring quality of service like monitoring when the client was last contacted and making follow-up calls to clients.
DOCUMENT CONTROL FUNCTIONS:
- Coordinates, implements, and maintains the company’s Document Control Procedure and user training system. Coordinates activities interfacing with suppliers or clients to meet quality standards and timelines.
- Responsible for overall management, coordination of documentation within the company.
- Maintain tracking system of electronic or job files.
- Establish, implement or improve document and record control procedure.
- Arrange training for documentation management to staff.
- Maintains quality records and documents as per ISO standards.
- Investigates and responds to corrective actions related to document control, training and other external requirements and standards.
- Responsible for coordinating document change requests.
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