Job Responsibilities:
1.Holds overall responsibility for operational performance of Service Engineering Department.
2.Leads a continuous improvement program on the laser machines to plan, design and implement improvements that will enhance the performance, reliability and operability of the laser machines.
3.Leads troubleshooting of laser equipment problems:
a. Develops and documents troubleshooting procedures for Laser Engineers and technicians to follow for common problems.
b. Performs troubleshooting and repair of new problems that are not covered by the procedures, or are difficult or risky in nature.
c. Supports remotely after normal business hours including late-night operations.
4. Develops and leads a systematic preventative maintenance program for operations.
a. Works with manufacturers to develop a maintenance program that includes maintenance procedures and maintenance schedules so that the laser consistently performs as specified with acceptable on-sky reliability.
b. Plans and schedules maintenance and services.
c. Participates in and directs service engineers in carrying out maintenance procedures.
5. Specifies routine operational procedures for laser equipment, adjustments, and troubleshooting of common issues. Maintains the procedures on the laser operations.
6. Provides hands-on training of laser engineers and laser technicians on operations, maintenance, troubleshooting and repair procedures.
7. Serves as a backup for laser engineers and technicians when required to support operations.
This may include night and weekend work.
8. Organizes, maintains, updates and develops documentation including mechanical and operating manuals and operational procedures.
9. Generates regular reports on laser engineers reliability and operational efficiency for management and operations.
10. Collaborates with other departments for installation and commissions new laser equipment at the target facility.
11. Work effectively with coworkers and others by sharing ideas in a constructive, positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress and issues; addressing problems and issues constructively to find mutually acceptable and practical solutions.
12. Perform other duties consistent with the scope of the position as specified by General Manager and Managing Director.
Sales Skills to Put on Your Resume
Although there are many types of sales jobs, certain sales skills are universal. These five sales job skills for your resume will be attractive to hiring managers, no matter the industry or company.
Tip
Use the job ad to find out which skills to list on your resume. Employers always list the skills and abilities they want in the job description.
Internet Skills
Internet skills may be an extension of computer skills, but they’re key to being a good sales employee. Even if the position you’re applying for doesn’t explicitly involve conducting sales online, such abilities are helpful to have.
For instance, sales employees must be internet-savvy to conduct relevant research, network with leads, and share information with colleagues.
Being able to navigate the internet is, without a doubt, one of the top sales skills.
Basic internet skills include knowing how to:
send and receive emails
navigate social networks like Facebook and LinkedIn
conduct research using search engines
Tip
It’s a good career move to learn how to add your resume to LinkedIn so more employers can see it. They might even contact you without you applying for a position.
Online research skills require critical thinking and strong decision-making abilities, and are essential for anyone involved in direct sales.