A renowned chain of hotels with their hotels in Dubai, London and Portugal is looking for a cheerful and enthusiastic female Guest Relations Executive with a pleasant personality for one of their five star hotels on Sheikh Zayed Road. She should have knowledge of meeting and greeting to the guests at the time of their arrival. Handling the guest complaints and guiding the same to respective departments along with follow-up for the output. Follow-up with the concerned departments for arranging required facilities for VIP and VVIP guests and check the apartments before their arrival. Personal facilitation during the check-in of VIP and VVIP guests and escort them to their respective apartments. Speak with the guests to take their feedback during their stay and send the same to concerned departments to take necessary actions. Inform the guests about the facilities available at hotel apartment and should be able to provide information of hotel surroundings. Update logbooks on day-to-day basis and inform Front Office Manager about the discrepancies, if any. Arabic/Russian/European female candidates with hotel background and knowledge of opera will be given preference first.
Resume Keyword Practices to Avoid
We’ve established that using resume keywords throughout your application boosts your chances of a human hiring manager seeing it.
However, be careful not to overdo it.
Packing your resume full of keywords is almost as bad as not including any at all.
Don’t forget that a real person will (hopefully) see your resume at some point. So use natural language that engages that person.
Tip
Make sure you balance hard skills vs soft skills on your resume to show you’re a rounded candidate.
Otherwise, they’ll think you’re either a bad writer — which indicates your communication skills aren’t good — or assume you’re trying to beat the ATS, making you seem dishonest.
Keyword Stuffing
Keyword stuffing refers to using the same keyword again and again in an unnatural way to get your resume past the ATS.
People engage in keyword stuffing because some ATS software gives applications a higher ranking when it detects a keyword is used more. For instance, an ATS might assign a higher score to a candidate who mentions “search engine optimization” six times over one who mentions it three times.
Here’s an example of how one applicant tried to stuff the keyword “customer satisfaction” in their resume:
Boosted customer satisfaction by 47% by implementing customer satisfaction methods as part of company-wide effort to increase customer satisfaction rates.
Trained 7 new staff members in all aspects of housekeeping, ensuring that they meet health and safety standards
An applicant stuffs the keyword “customer satisfaction” on their resume.
See how extreme this is?
This technique might get your resume past the ATS, but will immediately turn off the hiring manager — ruining your chances of getting hired.