Job Responsibilities:
1.Holds overall responsibility for operational performance of Service Engineering Department.
2.Leads a continuous improvement program on the laser machines to plan, design and implement improvements that will enhance the performance, reliability and operability of the laser machines.
3.Leads troubleshooting of laser equipment problems:
a.   Develops and documents troubleshooting procedures for Laser Engineers and technicians to follow for common problems.
b.   Performs troubleshooting and repair of new problems that are not covered by the procedures, or are difficult or risky in nature.
c.   Supports remotely after normal business hours including late-night operations.
 4.   Develops and leads a systematic preventative maintenance program for operations.
a.   Works with manufacturers to develop a maintenance program that includes maintenance procedures and maintenance schedules so that the laser consistently performs as specified with acceptable on-sky reliability.
b.   Plans and schedules maintenance and services.
c.   Participates in and directs service engineers in carrying out maintenance procedures.
5.   Specifies routine operational procedures for laser equipment, adjustments, and troubleshooting of common issues. Maintains the procedures on the laser operations.
6.   Provides hands-on training of laser engineers and laser technicians on operations, maintenance, troubleshooting and repair procedures.
7.   Serves as a backup for laser engineers and technicians when required to support operations.
This may include night and weekend work.
8.  Organizes, maintains, updates and develops documentation including mechanical and operating manuals and operational procedures.
9.   Generates regular reports on laser engineers reliability and operational efficiency for management and operations.
10. Collaborates with other departments for installation and commissions new laser equipment at the target facility.
11. Work effectively with coworkers and others by sharing ideas in a constructive, positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress and issues; addressing problems and issues constructively to find mutually acceptable and practical solutions.
12. Perform other duties consistent with the scope of the position as specified by General Manager and Managing Director.