Customer Account Representative (GRBD124)
Job ID: GRBD124
Term: Permanent Full Time
Global Relay is the leading provider of cloud-based electronic message archiving, supervision, and eDiscovery solutions for the global financial sector, delivering services to 18,000 customers in 90 countries. Global Relay Archive securely captures and preserves email, instant messaging, mobile messaging, Bloomberg, Thomson Reuters, Twitter, LinkedIn, Facebook and more — with Blackberry, iPhone, iPad, Android, Outlook and Web access.
Global Relay is headquartered in Vancouver's Gastown, with offices in New York, Chicago, London, and Singapore. We strive to be a top employer and were recognized by numerous awards including Top 10 Best Companies to Work for in BC (2012 and 2011), Canada’s 10 Most Admired Corporate Cultures (2013), and Deloitte's list of 50 fastest-growing companies in Canada (2013).
With over 325 employees, Global Relay is growing rapidly and looking for new talent. Global Relay provides fantastic opportunities to individuals with passion in business and technology. For those with international business aspirations, Global Relay offers invaluable exposure to doing business with some of the most influential companies in the world. Global Relay is also ideal for people who want to create cool technologies using massively scalable "big data" architecture and a strong focus on mobile.
Apply today – we have five floors of great open space offices with a fast-paced vibe, lots of amenities, a roof top deck & BBQ, and an in-house chef, all located in the heart of Gastown near Waterfront Station. To learn more about our culture and community involvement, please visit (www.globalrelay.com).
The Role:
Reporting to the Regional VP of Sales and supported by an extensive expert team, the successful candidate will answer calls and follow up on sales leads from new and existing customers. The Customer Account Resentative will also focus on promoting Global Relay’s technical SaaS products and their advantages.
Role Responsibilities:
• Seek out opportunities for sales to new customers and Channel Partners
• Respond to inbound leads and prospects via cold calls into a geographic territory
• Establish strong customer relations
• Provide world class service in handling and resolving customer enquiries and issues
• Provide knowledgeable service and demonstrations of Global Relay products
• Achieve sales targets and objectives
• Coordinate activity with other departments including Legal, Accounting, Provisioning, and Customer Support
Qualifications:
• Post-secondary education; undergraduate degree is preferred
• Sales or Channel Partner experience, ideally in the information technology sector with understanding of cloud based architecture
• Demonstrated ability to assess customer needs and closing sales
• Professional business manner with the ability to establish relationships at executive business levels
• Outstanding communication skills and organizational skills with strong attention to detail
• Ability to multi-task in a fast-paced environment
• Previous direct experience with SalesForce or other CRM system is highly desirable
To Apply:
If you are interested in this position, please send your cover letter and resume in one PDF document to: careers@globalrelay.net. Save your PDF using the following format "FirstName LastName (Application Date)". Reference "Customer Account Representative_GRBD124” in email subject line.
No phone calls please; applicants must be eligible to work in Canada.
How to use strong action verbs on your resume
To effectively use resume power verbs, focus first on filling out your experience section with specific, quantified examples of your accomplishments. Then, use a compelling verb to enhance your bullet points.
Here’s a sample bullet point where the candidate improperly used resume action verbs:
Don't
“Went to all weekly company meetings to share department news.”
This example starts with a weak verb. “Went” doesn’t convey any positive information. This verb just indicates you did what was expected of you.
Hiring managers will be impressed if you show your proactiveness and back it up with quantifiable evidence.
Here’s the same example enhanced with resume action words:
Do
“Spearheaded weekly company meetings by communicating departmental growth and productivity.”
The applicant opens with a much more targeted action verb. Unlike “went to,” “spearheaded” is decisive and suggests the candidate has leadership abilities, organizational skills, and a knack for planning.
The applicant also includes the strong verb “communicating,” which is among the most common resume keywords recognized by corporate applicant tracking systems (ATS). By using action verbs, your resume is more likely to bypass the ATS and land in the hiring manager’s inbox.
Finally, the candidate ends their bullet point by stating explicitly what they communicated: “departmental growth and productivity.”