Customer Account Representative (GRBD124)
Job ID: GRBD124
Term: Permanent Full Time
Global Relay is the leading provider of cloud-based electronic message archiving, supervision, and eDiscovery solutions for the global financial sector, delivering services to 18,000 customers in 90 countries. Global Relay Archive securely captures and preserves email, instant messaging, mobile messaging, Bloomberg, Thomson Reuters, Twitter, LinkedIn, Facebook and more — with Blackberry, iPhone, iPad, Android, Outlook and Web access.
Global Relay is headquartered in Vancouver's Gastown, with offices in New York, Chicago, London, and Singapore. We strive to be a top employer and were recognized by numerous awards including Top 10 Best Companies to Work for in BC (2012 and 2011), Canada’s 10 Most Admired Corporate Cultures (2013), and Deloitte's list of 50 fastest-growing companies in Canada (2013).
With over 325 employees, Global Relay is growing rapidly and looking for new talent. Global Relay provides fantastic opportunities to individuals with passion in business and technology. For those with international business aspirations, Global Relay offers invaluable exposure to doing business with some of the most influential companies in the world. Global Relay is also ideal for people who want to create cool technologies using massively scalable "big data" architecture and a strong focus on mobile.
Apply today – we have five floors of great open space offices with a fast-paced vibe, lots of amenities, a roof top deck & BBQ, and an in-house chef, all located in the heart of Gastown near Waterfront Station. To learn more about our culture and community involvement, please visit (www.globalrelay.com).
The Role:
Reporting to the Regional VP of Sales and supported by an extensive expert team, the successful candidate will answer calls and follow up on sales leads from new and existing customers. The Customer Account Resentative will also focus on promoting Global Relay’s technical SaaS products and their advantages.
Role Responsibilities:
• Seek out opportunities for sales to new customers and Channel Partners
• Respond to inbound leads and prospects via cold calls into a geographic territory
• Establish strong customer relations
• Provide world class service in handling and resolving customer enquiries and issues
• Provide knowledgeable service and demonstrations of Global Relay products
• Achieve sales targets and objectives
• Coordinate activity with other departments including Legal, Accounting, Provisioning, and Customer Support
Qualifications:
• Post-secondary education; undergraduate degree is preferred
• Sales or Channel Partner experience, ideally in the information technology sector with understanding of cloud based architecture
• Demonstrated ability to assess customer needs and closing sales
• Professional business manner with the ability to establish relationships at executive business levels
• Outstanding communication skills and organizational skills with strong attention to detail
• Ability to multi-task in a fast-paced environment
• Previous direct experience with SalesForce or other CRM system is highly desirable
To Apply:
If you are interested in this position, please send your cover letter and resume in one PDF document to: careers@globalrelay.net. Save your PDF using the following format "FirstName LastName (Application Date)". Reference "Customer Account Representative_GRBD124” in email subject line.
No phone calls please; applicants must be eligible to work in Canada.
Creating a successful CV (curriculum vitae) is crucial when applying for jobs or opportunities. A well-crafted CV can greatly increase your chances of landing interviews and ultimately securing the desired position. Here are some important facts to consider when creating a successful CV:
Clear and Concise Format: Keep your CV well-organized and easy to read. Use clear headings, bullet points, and a consistent font style and size. Limit your CV to 1-2 pages, especially if you're early in your career.
Contact Information: Include your full name, phone number, email address, and location (city and state/country). Make sure your contact information is up to date.
Personal Statement or Objective: A brief summary at the beginning of your CV can highlight your career goals and what you bring to the table. Tailor it to the specific job you're applying for.
Professional Experience: List your work history in reverse chronological order (most recent job first). Include the company name, your job title, dates of employment, and a description of your responsibilities and achievements. Use action verbs to showcase your accomplishments.
Education: Include your educational background, including degrees earned, institutions attended, graduation dates, and relevant coursework or honors. If you're a recent graduate, your education section may come before your work experience.
Skills: Highlight your relevant skills, both technical (e.g., programming languages, software tools) and soft (e.g., communication, leadership). Tailor your skills to match the requirements of the job.
Achievements and Accomplishments: Showcase specific achievements, such as awards, publications, projects, or certifications, that are relevant to the job you're applying for.
Keywords: Incorporate keywords from the job description into your CV. Many employers use applicant tracking systems (ATS) to screen CVs, and using relevant keywords can help your CV get noticed.
Quantify Achievements: Whenever possible, use metrics and numbers to quantify your achievements. For example, "Increased sales by 25% in Q4 2022" is more impactful than simply saying you improved sales.
Tailoring: Customize your CV for each job application. Highlight the experiences and skills most relevant to the specific role you're applying for.
Professional Appearance: Use a clean and professional layout. Avoid using overly creative fonts, colors, or graphics that might distract from the content.
Proofreading: Thoroughly proofread your CV to eliminate typos, grammatical errors, and inconsistencies. Consider asking a friend or mentor to review it as well.
References: You can include references or indicate that they are available upon request. However, it's generally not necessary to provide references on your CV unless explicitly asked.
Honesty: Be truthful in your CV. Exaggerating or providing false information can damage your credibility and chances of getting the job.
Continuous Updating: Regularly update your CV as you gain new experiences, skills, or achievements. This will ensure that you have an up-to-date document ready for any opportunity.
Remember, your CV is often the first impression employers have of you, so make sure it effectively showcases your qualifications, experiences, and potential contributions to the organization.