* Confer with customers by telephone to provide information about products or services, take bookings for shipments/collection, or obtain details of complaints.
*Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
*Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
*Greet customers warmly and ascertain problem or reason for calling.
*Attempt to persuade customer to reconsider cancellation.
*Provide quality customer service on every call.
*Communicate clearly and effectively with customers.
*Promote good listening skills.
*Manage length of calls.
• At least 1 to 2 years related work and previous management experience with a reputable Courier company or related. GCC experience is an advantage.
• Process and customer-focused with strong interpersonal skills.
• Proven experience in solving complex problems and coming up with viable solutions under extreme pressure.
• Excellent computer skills, including proficiency In MS Office. Good with systems and a fast learner. *Must be able to handle pressure *Should be able to do multi task - clerical works.
Sales Skills for the Workplace
There are some retail sales skills that aren’t usually listed on a resume, but are still important for sales employees. Ensure you have these five skills to achieve success in sales.
Interpersonal skills
Sales jobs require a lot of human interaction, whether it’s face-to-face, online, or over the phone.
If you’re naturally outgoing and and have good interpersonal skills, you’ll excel at sales.
There’s nothing wrong with being introverted, but introversion isn’t the best quality in a sales employee.
If continually meeting and talking with strangers drains your energy, or if you find yourself regularly stumbling over your words or accidentally making the person you’re speaking with feel uncomfortable, sales might not be the best line of work for you