Provide user level technical support for end users.
• Printer/ Fax support Backup system support, spyware removal and data recovery.
• Deploying new equipment.
• Provide investigation, diagnosis, resolution and recovery for hardware and software problems.
• Manage service requests, software installations, new computer setups, upgrades. etc
• Able to support Microsoft Outlook, Explorers, Windows and Mac platform, desktops, laptops, printers, network copiers, NIC’s, basic LAN/WAN connectivity etc.
• Should have hands on experience in PC hardware repairing especially in laptops.
1. Lack of appreciation
2. No interest in developing employees' skills
3. Failure to invest in the creator's skills
4. False promises
5. Unpaid extra work
6. Unworthy promotions and hiring
7. Lack of stimulation
If you're an employer, it's important to keep these reasons in mind to retain your best employees.
Appreciate their hard work, invest in their development, and follow through on your promises.
Don't let unworthy employees get ahead of those who truly deserve it. Provide material and moral stimulation to keep your employees motivated and engaged. Remember, retaining top talent is key to your company's success.